Rep AI

What is Rep AI?

Rep AI is an advanced AI sales assistant tailored for Shopify eCommerce stores that combines behavioral AI and large language models to provide personalized, real-time shopper engagement. It automates the majority of common customer support inquiries while proactively guiding shoppers through the purchase journey with personalized recommendations and conversational assistance. Rep AI integrates seamlessly with existing tech stacks, adapts to brand voice and policies, and offers actionable insights to optimize sales and support performance, enabling merchants to increase conversions, reduce cart abandonment, and improve customer satisfaction.

Key Features

• Personalized Shopper Engagement

  Uses behavioral AI to engage shoppers at the optimal moment with personalized product recommendations and conversational guidance.

• Automated Customer Support

  Handles over 95% of common support inquiries such as order tracking, returns, and cancellations, freeing human agents to focus on complex issues.

• Seamless Shopify Integration

  One-click product catalog sync and smooth integration with existing tools for fast setup and consistent brand experience.

• AI Training and Customization

  Train the AI on brand tone, policies, and custom FAQs to ensure accurate, on-brand responses and consistent shopper interactions.

• Actionable Insights and Analytics

  Provides detailed conversion analytics, shopper behavior insights, and identifies drop-off reasons to continuously optimize sales and support.

• Live Agent Collaboration

  Enables real-time live chat takeover for complex customer issues while AI manages routine conversations.

Use Cases

• Increase eCommerce Sales : Convert more visitors into buyers by engaging shoppers proactively with personalized recommendations and timely assistance.
• Reduce Cart Abandonment : Detect when shoppers are about to leave and intervene with targeted offers and support to recover potential lost sales.
• Streamline Customer Support : Automate responses to frequent inquiries, reducing support tickets and improving response times.
• Enhance Shopper Experience : Guide visitors through product discovery and checkout with conversational AI that mimics a top-tier sales associate.
• Gain Business Insights : Analyze shopper interactions and support performance to identify gaps and improve store content and sales strategies.

FAQs