yalo.ai

What is yalo.ai?

yalo.ai is a leading conversational commerce platform designed to help enterprises build personalized, scalable customer relationships through messaging channels such as WhatsApp, Facebook Messenger, and WeChat. By integrating advanced generative AI and proprietary recommendation algorithms, Yalo empowers businesses to automate sales, marketing, and customer support, driving higher engagement and revenue. Its native commerce capabilities allow customers to complete purchases entirely within messaging apps, enhancing convenience and boosting conversion rates. The platform also offers tools for building conversational flows, AI-powered sales assistants, analytics, and seamless transitions from AI to human agents, all while maintaining strict data privacy and security standards.

Key Features

• Generative AI-Powered Sales Assistant

  AI agents like Sales Genie autonomously guide customers through personalized buying journeys, recommend products, and create filled shopping carts based on past behavior and analytics.

• Native Conversational Commerce on WhatsApp

  Enables end-to-end shopping experiences within WhatsApp, doubling conversion rates compared to traditional e-commerce by keeping customers in a familiar messaging environment.

• Flow Builder for Custom Conversations

  Low-code, easy-to-use canvas to design, test, and deploy personalized conversational flows that reflect brand voice and optimize customer engagement.

• Seamless AI-Human Agent Integration

  Sales Desk feature allows smooth handoff from AI agents to human sales representatives within WhatsApp, enhancing customer service efficiency.

• Advanced Analytics and Insights

  Provides a holistic view of customer interactions and behaviors to optimize conversational strategies and maximize sales performance.

• Robust Data Privacy and Security

  Self-hosted top-performing language models with SOC 2 and ISO 27001 certifications, plus proprietary validation layers to safeguard customer data.

Use Cases

• B2B and B2C Sales Automation : Automate complex sales processes and scale personalized buying experiences for enterprise clients across messaging platforms.
• Customer Support and FAQ Automation : Reduce support costs and improve response times by automating answers to frequent questions with AI chatbots.
• Marketing Campaign Personalization : Deliver hyper-personalized, AI-driven marketing messages and promotions to segmented audiences at scale.
• Order Management and Post-Sales Service : Streamline order taking, confirmations, and after-sales support through conversational flows integrated with commerce systems.
• Data-Driven Customer Insights : Leverage conversational analytics to understand customer preferences and optimize product recommendations and engagement.

FAQs