Zoko
An all-in-one WhatsApp commerce platform enabling e-commerce brands to sell, market, and support customers directly through WhatsApp with AI-powered automation.
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Product Overview
What is Zoko?
Zoko is a comprehensive WhatsApp-based CRM and sales platform designed primarily for e-commerce businesses. It integrates deeply with Shopify and other platforms to synchronize product catalogs, automate customer interactions, recover abandoned carts, and run segmented marketing campaigns. Leveraging the official WhatsApp API and AI tools like ChatGPT, Zoko helps brands convert WhatsApp into their top revenue channel by enabling personalized, scalable conversations, order management, and customer support—all within a single interface.
Key Features
WhatsApp Catalog Sync
Automatically sync your e-commerce product catalog with WhatsApp, allowing customers to browse and place orders directly within WhatsApp.
AI-Powered Automation
Use ChatGPT-powered chatbots and workflow automation to handle order collection, abandoned cart recovery, and customer queries efficiently.
Segmented WhatsApp Broadcasts
Send personalized marketing messages to dynamic customer segments with higher engagement and conversion rates compared to email.
Multi-Agent Inbox
Manage customer conversations collaboratively with a shared inbox supporting multiple agents for sales and support teams.
Order & Payment Management
Support cash-on-delivery flows and real-time order confirmations to streamline the purchase process on WhatsApp.
Deep Shopify Integration
Seamlessly connect with Shopify stores for product syncing, order management, and customer data synchronization.
Use Cases
- E-commerce Sales Conversion : Drive direct sales by enabling customers to browse products and place orders via WhatsApp, increasing convenience and conversion.
- Customer Support Automation : Automate responses to common queries, returns, and order tracking through AI chatbots, reducing support workload.
- Targeted Marketing Campaigns : Engage segmented customer groups with personalized WhatsApp broadcasts to boost repeat purchases and customer retention.
- Abandoned Cart Recovery : Recover lost sales by automatically reminding customers of abandoned carts and facilitating easy checkout via WhatsApp.
- Multi-Agent Customer Management : Allow sales and support teams to collaboratively manage customer conversations in a shared WhatsApp inbox.
FAQs
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Analytics of Zoko Website
🇮🇳 IN: 57.24%
🇦🇪 AE: 10.6%
🇿🇦 ZA: 10.34%
🇳🇬 NG: 1.92%
🇸🇬 SG: 1.76%
Others: 18.13%