Interakt
Full-stack WhatsApp Business platform that unifies marketing, sales, and customer support with automation, chatbots, and a built-in CRM.
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Product Overview
What is Interakt?
Interakt is a comprehensive WhatsApp Business API platform trusted by 50,000+ businesses worldwide. It brings together marketing automation, a sales CRM, and customer support tools into one unified suite — all built around WhatsApp, Instagram, and RCS messaging channels. With no-code chatbot builders, AI agents, broadcast messaging, commerce integrations, and real-time analytics, Interakt enables businesses of any size to automate customer engagement, drive conversions, and reduce support workloads from a single platform.
Key Features
No-Code Chatbot Builder
Drag-and-drop interface to build and deploy WhatsApp chatbots in minutes, capable of automating up to 80% of customer queries and reducing response times by 60%.
AI Agents & Copilot
Conversational AI agents handle lead qualification, product recommendations, and customer queries autonomously; an AI Copilot assists teams in writing and optimizing campaign content.
Omnichannel Inbox
Unified team inbox that consolidates WhatsApp and Instagram conversations, enabling multi-agent collaboration with zero missed messages.
Sales CRM
Centralized lead management system that captures contacts from WhatsApp, Shopify, WooCommerce, APIs, and manual entry, with auto-assigned owners and deal-tracking workflows.
Broadcast & Campaign Marketing
Send bulk WhatsApp messages to thousands of customers in one click, run Click-to-WhatsApp ads, and track campaign performance with real-time analytics.
Commerce & Payments
Sync product catalogs from Shopify, WooCommerce, or Excel and let customers browse and purchase directly within WhatsApp via WhatsApp Pay.
Use Cases
- E-commerce & D2C Brands : Automate order updates, abandoned cart recovery, catalog sharing, and WhatsApp checkout to drive repeat purchases and reduce support load.
- Customer Support Teams : Deploy chatbots and AI agents to handle high query volumes 24/7, escalate complex issues to human agents, and measure team performance via analytics.
- Sales & Lead Generation : Capture leads from Click-to-WhatsApp ads or website forms, qualify them automatically, and track deals through a WhatsApp-first CRM pipeline.
- Marketing Campaigns : Run targeted broadcast campaigns, re-engage dormant customers, and automate promotional messages across WhatsApp and Instagram at scale.
- Service-Based Businesses : From salons and clinics to travel agencies and real estate firms, automate appointment bookings, reminders, and follow-ups entirely through WhatsApp.
FAQs
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