TailorTalk
Sales and support agent for fashion brands that turns Instagram, WhatsApp, and website conversations into orders.
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Product Overview
What is TailorTalk?
TailorTalk helps fashion brands manage customer conversations from product discovery to post-purchase support. It matches shopper photos to catalog items, recommends available products, answers sizing and fabric questions, and handles checkout within chat. Catalog integrations keep responses aligned with inventory, while automated follow-ups recover unfinished purchases. Teams can customize its responses and take over conversations when needed.
Key Features
Conversational Sales
Answers product questions across Instagram, WhatsApp, and website chat using catalog details, pricing, and brand policies.
Visual Product Search
Matches customer photos and screenshots to available catalog items based on silhouette, color, fabric, and embellishment.
Catalog and Inventory Integration
Connects with Shopify, WooCommerce, Magento, Google Sheets, and custom ERP systems, or builds structured catalogs from product photos.
Recommendations and Sales Recovery
Suggests complementary products, offers in-stock alternatives, sends restock alerts, and follows up with interested shoppers.
In-Chat Checkout
Lets shoppers confirm product options and complete payment within the conversation, then places orders and sends confirmations.
Post-Purchase Support
Handles order status, tracking, delivery questions, and return or exchange requests, with human handoff when needed.
Use Cases
- Social Commerce : Fashion boutiques can convert Instagram and WhatsApp inquiries into purchases without manually handling every conversation.
- Occasion and Bridal Shopping : Retailers can answer fabric and styling questions, recommend suitable pieces, and book video consultations for high-value purchases.
- Jewelry Sales : Jewelry brands can address questions about materials, stones, certification, and customization before arranging consultations.
- Limited-Drop Launches : Thrift stores and limited-release brands can handle spikes in price, size, and availability inquiries while shoppers are ready to buy.
- Multi-Brand Retail : Retailers can answer questions across multiple labels and recommend available products from a shared inventory.
FAQs
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