SaleSmartly
Omnichannel customer engagement platform combining a shared inbox, AI agents, and social CRM.
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Product Overview
What is SaleSmartly?
SaleSmartly helps businesses manage customer conversations across messaging apps, social platforms, and website chat in one workspace. Teams can respond to inquiries, automate routine support, hand conversations to human agents, and use customer histories and tags to guide sales and follow-ups.
Key Features
Omnichannel Inbox
Manage conversations from channels including WhatsApp, Instagram, Messenger, TikTok, Telegram, and website chat in one place.
AI and Human Handoff
AI agents answer questions and qualify leads, then pass conversations to human agents when needed.
Social CRM
Keep customer profiles, conversation histories, notes, and tags together for more relevant follow-ups.
Real-Time Translation
Translate conversations to help teams support customers across languages.
Customer Outreach
Segment customers and automate targeted follow-ups across supported channels.
Use Cases
- Cross-Channel Support : Support teams can handle inquiries from multiple channels without switching inboxes.
- Lead Qualification : Sales teams can identify customer needs and take over promising conversations.
- International Customer Service : Global teams can use translation and shared conversation context to serve customers in different markets.
- Social Commerce : Brands can manage shopping questions and sales conversations across social and messaging channels.
- Customer Re-Engagement : Marketing teams can segment existing customers and send relevant follow-ups.
FAQs
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