HeiChat

What is HeiChat?

HeiChat is an advanced AI chatbot solution tailored for e-commerce stores using platforms like Shopify and WooCommerce. It leverages cutting-edge AI models, including GPT-4, Claude 3.5 Haiku, and Llama 3.1, to provide personalized, 24/7 customer support and sales assistance. HeiChat automates up to 70% of customer inquiries, offers real-time product recommendations, and integrates a smart ticketing system to streamline after-sales service. Its no-code setup and automatic product data syncing empower merchants to deliver seamless shopping experiences while gaining actionable insights through analytics.

Key Features

• Multilingual AI Chatbot

  Supports over 90 languages to interact naturally with a global customer base around the clock.

• Automatic Product Information Sync

  Automatically reads and updates product data to provide accurate, real-time responses without manual input.

• Smart Ticketing System

  AI-driven ticket creation and escalation based on conversation analysis to ensure timely issue resolution.

• Integration with E-commerce Platforms

  Seamlessly integrates with Shopify, WooCommerce, and WordPress for easy deployment and management.

• Customizable AI Knowledge Base

  Allows merchants to upload FAQs, policies, and product details to tailor AI responses precisely.

• Advanced AI Model Options

  Offers multiple AI engines including GPT-4, Claude 3.5 Haiku, and Llama 3.1 for diverse conversational styles and capabilities.

Use Cases

• Customer Support Automation : Automatically handle common questions and issues to reduce support workload and improve response times.
• Sales Conversion Enhancement : Engage visitors proactively with personalized product recommendations and lead capture to boost sales.
• After-Sales Service Management : Use AI-powered ticketing to track, escalate, and resolve customer issues efficiently.
• Multilingual Market Expansion : Support customers worldwide with AI chatbots fluent in 90+ languages, enabling global business growth.
• Data-Driven Business Insights : Analyze customer interactions and behavior via a comprehensive dashboard to optimize marketing and service strategies.

FAQs