Cekat.AI
Omnichannel CRM and AI Agent platform that automates customer conversations, lead qualification, and sales across WhatsApp, Instagram, and other messaging channels.
Product Overview
What is Cekat.AI?
Cekat.AI is an omnichannel CRM platform built for businesses that need to manage customer interactions at scale without expanding their support teams. It lets companies deploy intelligent AI Agents trained on their own business data — such as SOPs and product catalogs — to handle inquiries, qualify leads, process orders, and schedule appointments automatically. All conversations from WhatsApp, Instagram, Facebook Messenger, LiveChat, and more are unified into a single inbox, giving teams full visibility and control while the AI handles repetitive front-line communication around the clock.
Key Features
Omnichannel Unified Inbox
Consolidates conversations from WhatsApp, Instagram, Facebook Messenger, LiveChat, and other channels into one centralized inbox, eliminating the need to juggle multiple platforms.
Custom AI Agent Builder
Businesses can create and train their own AI Agents by uploading SOPs, FAQs, and product data — no coding required. Agents can answer questions, retrieve company information, and use external tools.
Sales & Order Automation
Automates the full sales flow directly within chat: from lead qualification and product recommendations to order processing, shipping fee calculation, and payment confirmation.
Smart Conversation Routing
Intelligently routes incoming conversations to the appropriate AI Agent or human agent based on context, intent, or predefined rules, ensuring customers always reach the right handler.
CRM & Performance Analytics
Built-in CRM tools track customer data and interaction history, while centralized analytics give managers a clear view of team performance and conversation outcomes.
Human-AI Handoff
AI Agents recognize when a conversation requires human judgment and seamlessly transfer it to a live agent, maintaining context so customers never have to repeat themselves.
Use Cases
- E-Commerce Customer Support : Online retailers can automate order inquiries, shipping updates, and return requests across WhatsApp and Instagram, reducing support workload while maintaining fast response times.
- Lead Qualification & Sales : Sales teams can deploy AI Agents to engage inbound leads, ask qualifying questions, and push warm prospects to human agents — all without missing a chat.
- Appointment Scheduling : Clinics, service businesses, and consultancies can let AI Agents handle booking requests, confirmations, and reminders directly in messaging apps.
- Customer Service for Enterprises : Large organizations with high chat volumes can scale support operations without proportionally increasing headcount, using AI to handle routine queries 24/7.
- Non-Profit & Education Outreach : Institutions like charities and polytechnics can use Cekat.AI to respond to donor or student inquiries consistently and promptly across multiple channels.
FAQs
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