Giga
Customer experience agents that resolve requests, update accounts, and pursue sales opportunities across voice, chat, and email.
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Product Overview
What is Giga?
Giga provides customer experience agents that handle conversations and complete tasks across connected business systems. Beyond answering questions, agents can update orders, billing, accounts, and subscriptions, follow up on requests, and identify relevant sales opportunities. Teams can combine their knowledge and tools, monitor conversations, and use performance insights to refine agent behavior.
Key Features
Multichannel Support
Handle customer interactions across voice, chat, and email.
Action-Based Resolution
Update orders, billing, accounts, and subscriptions during customer conversations.
Knowledge and Tool Integration
Connect business knowledge, tools, and guidance to support relevant answers and actions.
Conversation Monitoring
Track conversation performance to identify resolution gaps and opportunities for improvement.
Continuous Agent Improvement
Use insights from customer interactions to refine agent behavior and workflows.
Follow-Ups and Sales Opportunities
Follow up when needed and pursue sales opportunities relevant to the conversation.
Use Cases
- Delivery Issue Resolution : Handle delivery-related requests and coordinate actions to resolve customer issues.
- Billing and Account Support : Address billing questions and make account updates within the support conversation.
- Subscription Management : Process subscription-related requests through connected business tools.
- Customer Follow-Ups : Continue support after an initial interaction when a request needs further attention.
- Support-Led Sales : Identify relevant sales opportunities while helping customers with their existing needs.
FAQs
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