BIK

What is BIK?

BIK is a comprehensive AI platform designed to boost eCommerce revenue by automating marketing campaigns, customer support, and lead generation. It integrates AI-driven chatbots, multi-channel CRM, gamification, and personalized product recommendations to enhance customer engagement and conversion rates. Serving top D2C brands globally, BIK leverages generative AI to deliver human-like conversations and real-time insights, enabling businesses to optimize their marketing strategies and customer journeys efficiently.

Key Features

• AI-Driven Customer Support

  Automates customer interactions across Instagram, WhatsApp, email, and helpdesk with AI assistants, including real-time translation and AI reply features.

• Multichannel Marketing Automation

  Supports personalized campaigns across social media and messaging platforms like Instagram, WhatsApp, Facebook, and email to maximize reach and engagement.

• Gamification Tools

  Interactive widgets such as spin-the-wheel and scratch cards to increase user engagement and conversion on eCommerce websites.

• Customer Data Platform & Analytics

  Provides deep insights into customer behavior and campaign performance through analytics dashboards, enabling data-driven marketing optimization.

• AI-Powered Product Recommendations

  Delivers personalized shopping experiences by integrating AI recommendations directly into eCommerce platforms like Shopify.

• Flow Builder for Customer Journeys

  Enables businesses to design and automate personalized social and web customer journeys to improve conversion and retention.

Use Cases

• Personalized Marketing Campaigns : Create targeted, AI-driven campaigns across multiple channels to increase customer engagement and sales.
• Enhanced Customer Support : Use AI chatbots and helpdesk automation to handle customer queries efficiently, improving response times and satisfaction.
• Gamification for Engagement : Implement gamified elements on websites to boost user interaction and conversion rates.
• Data-Driven Marketing Optimization : Leverage analytics and customer data to refine marketing strategies and improve ROI.
• AI Shopping Assistant : Deploy AI-powered assistants on eCommerce sites to guide customers and increase purchase likelihood.

FAQs