CrawlChat

What is CrawlChat?

CrawlChat is a documentation delivery platform designed to help tech companies provide instant support through intelligent documentation search. The platform imports documentation from multiple sources including Notion, Confluence, websites, and file uploads, then makes this knowledge accessible through customizable chat widgets, Discord bots, and Slack integrations. It features automatic source attribution, community learning capabilities, and MCP server integration for AI development tools like Cursor and Claude Code. The system includes analytics to track conversation performance, identify documentation gaps, and enable support ticket creation when answers aren't available.

Key Features

• Multi-Source Documentation Import

  Aggregate documentation from Notion, Confluence, web pages, and direct file uploads into a unified knowledge base accessible across all deployment channels.

• Customizable Chat Widgets

  Embed fully branded chat assistants on websites with adjustable colors, logos, labels, and response tone to match company support style.

• Discord and Slack Integration

  Deploy documentation bots in workspace channels where users can query by tagging the bot, with threaded responses and community feedback ratings.

• Community Learning System

  Enable moderators to train the bot using emoji reactions on correct answers, allowing continuous improvement from real user interactions.

• MCP Server for AI Tools

  Provide Model Context Protocol servers that integrate documentation directly into AI coding assistants, improving accuracy for developers without leaving their workspace.

• Support Ticket Fallback

  Automatically prompt users to create support tickets with email capture when the assistant cannot find adequate answers in the documentation.

Use Cases

• 24/7 Customer Support Automation : Tech companies can reduce support workload by providing instant answers to common documentation queries through website widgets without human intervention.
• Internal Knowledge Management : Organizations with extensive internal documentation across multiple teams can centralize knowledge delivery through Discord or Slack workspaces.
• Developer Documentation Enhancement : Software companies can integrate their API and SDK documentation into developer AI tools through MCP servers, improving developer productivity.
• Global Community Support : Companies with international user bases can provide round-the-clock documentation assistance across different time zones through automated chat responses.
• Documentation Gap Analysis : Product teams can identify missing or unclear documentation by analyzing conversation data, user ratings, and failed query patterns from the dashboard.

FAQs