Userflow

What is Userflow?

Userflow is a comprehensive no-code platform designed to streamline the entire in-app user experience. It enables product teams, marketers, and support professionals to create customized onboarding tours, interactive checklists, NPS surveys, and dynamic resource centers without requiring developer assistance. Userflow operates as an intelligent layer above your application, delivering contextual guidance at every stage of the user journey—from initial signup through advanced feature adoption. The platform combines an intuitive drag-and-drop builder with powerful personalization capabilities, allowing teams to orchestrate experiences based on user attributes, behavioral events, and conditions. With native integrations to analytics, CRM, and automation platforms, Userflow bridges the gap between user engagement and operational data, enabling smarter, data-driven in-app experiences.

Key Features

• No-Code Flow Builder

  Intuitive drag-and-drop interface for building interactive in-app experiences including walkthroughs, modals, tooltips, and driven actions—enabling teams to deploy flows in minutes without coding.

• Onboarding Checklists

  Step-by-step guided checklists that keep users on track during critical activation moments, reducing drop-off and accelerating product adoption through clear task progression.

• In-App Surveys & Feedback

  Native survey tools for collecting NPS scores, customer feedback, and behavioral insights directly within your application to inform product decisions and measure user sentiment.

• Resource Center

  Customizable help hub with search capabilities, knowledge base integration, and on-demand guided tours that empower users to self-serve and reduce support ticket volume.

• Smart Personalization

  Trigger flows based on user segments, behavioral events, page URLs, user attributes, and custom conditions to deliver the right experience to the right users at the right time.

• Intelligent AI Assistant

  Conversational AI trained on your documentation and website to deliver instant, contextual answers inside your app, keeping users engaged while reducing support workload.

Use Cases

• New User Onboarding : Accelerate time-to-value by guiding first-time users through core workflows and key features with interactive walkthroughs and activation checklists that reduce friction and boost conversion rates.
• Feature Adoption & Announcements : Launch new features and product updates through targeted in-app announcements and guided tours, ensuring users discover and adopt functionality that drives engagement and retention.
• Customer Support & Self-Service : Reduce support ticket volume by embedding searchable resource centers and contextual help within your app, enabling users to find answers instantly without contacting support teams.
• User Research & Feedback : Collect targeted user feedback and NPS data through in-app surveys to understand user needs, validate product decisions, and measure satisfaction across different user segments.
• Product Analytics Integration : Connect user experience data directly to your analytics and CRM platforms to track adoption metrics, measure flow performance, and correlate in-app experiences with business outcomes.

FAQs