UChat

What is UChat?

UChat is a versatile chatbot platform designed to automate business communications and sales without requiring coding skills. It supports over a dozen messaging channels including Facebook Messenger, WhatsApp, Instagram, Google Business Messenger, and voice calls. Users build chatbots through an intuitive drag-and-drop visual flow builder, creating interactive conversations, automated sales processes, and customer support workflows. UChat integrates ecommerce features allowing customers to browse products and complete orders seamlessly across channels. Its unified inbox consolidates conversations and facilitates smooth handoff to human agents. The platform also supports extensive third-party integrations and offers white-label options for agencies and marketers.

Key Features

• Visual Flow Builder

  Drag-and-drop interface to create complex chatbot conversations and workflows without coding.

• Omni-Channel Support

  Deploy chatbots across 12+ channels including Facebook Messenger, WhatsApp, Instagram, SMS, Slack, and Google Business Messenger.

• Ecommerce Integration

  Enable customers to search products and place orders directly within chatbots, with support for coupon codes and order follow-ups.

• Unified Inbox & Live Chat

  Manage all customer conversations in one place with seamless handoff to human agents via notifications and live chat.

• Voice Automation

  Build interactive voice response (IVR) systems and automate phone calls including payments and message leaving.

• Extensive Integrations

  Connect with popular services like Stripe, Calendly, Google Sheets, Dialogflow, and Zapier for enhanced automation.

Use Cases

• Customer Support Automation : Provide instant answers to FAQs and streamline support with chatbot and live agent collaboration.
• Sales and Lead Qualification : Automate lead capture, qualification, and sales processes across multiple messaging platforms.
• Ecommerce Ordering : Allow customers to browse products, apply coupons, and complete purchases via chatbot on social channels.
• Appointment Scheduling : Integrate with calendar tools to automate booking and reservations through conversational bots.
• Voice-Based Customer Interaction : Use voice flows to handle phone inquiries, payments, and call routing without human intervention.
• Agency White-Label Solutions : Rebrand the platform to offer chatbot services under your own brand with custom domains and pricing.

FAQs