Crisp

What is Crisp?

Crisp is a comprehensive customer support solution that integrates live chat, AI-driven chatbots, and multi-channel communication. It enables businesses to deliver real-time assistance, automate responses, and provide a unified experience across websites, social media, and messaging apps. Its flexible automation tools and AI capabilities help scale customer service while maintaining a personal touch.

Key Features

• Omnichannel Support

  Connect with customers across multiple channels including website, WhatsApp, Facebook Messenger, Telegram, SMS, and email within a single platform.

• AI-Powered FAQ Chatbot

  Leverage AI to automatically suggest relevant help articles, answer common questions, and reduce support workload with intelligent automation.

• Shared Inbox & Collaboration

  Manage all customer conversations in a shared inbox, assign tickets, and collaborate with team members efficiently.

• Automation & Triggers

  Create automated workflows, trigger messages based on user actions, and personalize interactions to improve engagement.

• Knowledge Base Integration

  Build and manage a searchable FAQ and help desk to assist customers proactively and reduce repetitive inquiries.

• Live Chat & Human Handover

  Offer real-time chat support with easy handover to human agents when needed, ensuring a seamless customer experience.

Use Cases

• Customer Support Automation : Automate common inquiries, suggest articles, and escalate complex issues to human agents to improve efficiency.
• Omnichannel Customer Engagement : Engage customers across website, social media, and messaging apps with a unified support interface.
• Lead Generation & Qualification : Use chatbots to qualify leads, collect contact information, and route high-quality prospects to sales teams.
• Proactive Customer Assistance : Send targeted messages, greetings, and support prompts based on user behavior to enhance user experience.

FAQs