LimeChat

What is LimeChat?

LimeChat is a comprehensive conversational commerce platform designed specifically for direct-to-consumer brands and enterprises. The platform combines advanced chatbot technology with human agent capabilities to deliver seamless customer experiences across WhatsApp, Instagram, Facebook, email, and voice channels. LimeChat's multi-LLM architecture enables businesses to automate up to 80% of customer queries while maintaining high satisfaction scores. The platform offers both support automation and growth-focused features, including abandoned cart recovery, personalized marketing campaigns, and in-chat checkout capabilities. Built with a focus on the Indian market, LimeChat provides multilingual support for 20+ languages and offers enterprise-grade security compliance.

Key Features

• Multi-LLM Chatbot Architecture

  Advanced conversational system that handles complex customer queries with 90% resolution rate, reducing support costs while maintaining 4.5+ CSAT scores.

• Omnichannel Communication Hub

  Unified platform supporting WhatsApp, Instagram, Facebook, email, and voice interactions with seamless agent handoffs and conversation continuity.

• Conversational Commerce Engine

  Complete sales automation including product catalogs, personalized recommendations, abandoned cart recovery, and secure in-chat checkout functionality.

• Visual Workflow Builder

  No-code bot creation interface with pre-built templates, custom journey mapping, and real-time analytics for campaign optimization.

• Enterprise CRM Integration

  Comprehensive customer relationship management with conversation history, performance analytics, and seamless integration with existing business tools.

Use Cases

• E-commerce Customer Support : Online retailers can automate order tracking, product inquiries, and return processes while maintaining personalized customer service experiences.
• WhatsApp Marketing Campaigns : D2C brands can create targeted marketing journeys, broadcast promotions, and recover abandoned carts through personalized WhatsApp messaging.
• Lead Generation and Qualification : Businesses can capture and qualify leads through interactive conversations, product finder tools, and automated follow-up sequences.
• Multi-language Customer Engagement : Companies operating in diverse markets can provide native language support across 20+ Indian languages for better customer connection.
• Sales Team Productivity : Sales teams can leverage conversation insights, automated lead scoring, and integrated CRM tools to focus on high-value prospects and close more deals.

FAQs