TrueAccord

What is TrueAccord?

TrueAccord is a revolutionary debt collection platform that transforms the traditional recovery process through advanced machine learning technology and a digital-first approach. Unlike conventional collection agencies that rely heavily on phone calls, TrueAccord engages consumers through their preferred digital channels, offering a self-serve experience that puts them in control of resolving their debts. The platform's patented HeartBeat AI engine personalizes communication timing, messaging, and payment options for each consumer, resulting in higher engagement rates and successful resolutions while maintaining positive relationships with debtors.

Key Features

• AI-Powered Personalization

  Patented HeartBeat machine learning engine analyzes consumer behavior to dynamically optimize communication timing, channel preferences, and messaging for each individual debtor.

• Digital-First Communication

  Prioritizes email, text, and digital channels over traditional phone calls, allowing consumers to engage with their debt on their own schedule and preferred platforms.

• Self-Service Portal

  Intuitive online interface where consumers can view account details, explore payment options, create customized payment plans, and resolve debts without human interaction.

• Flexible Payment Options

  Customizable payment plans that adapt to consumers' financial situations, allowing them to choose payment amounts, frequency, and timing that work with their budget.

• Compliance Management

  Built-in regulatory compliance features ensure all communications and collection practices adhere to federal and state regulations, protecting both businesses and consumers.

Use Cases

• Late-Stage Collections : Financial institutions and creditors can recover charged-off debts through a consumer-friendly approach that preserves relationships and brand reputation.
• Digital Lending Recovery : Fintech companies and digital lenders can maintain their innovative brand image with a tech-forward collection solution that aligns with their customer experience values.
• Scalable Collection Operations : Organizations with fluctuating collection volumes can efficiently scale their recovery efforts without compromising quality or compliance.
• Consumer-Centric Recovery : Businesses seeking to maintain positive customer relationships can offer a respectful, stress-reduced debt resolution experience that encourages future engagement.
• Data-Driven Collection Optimization : Companies can leverage TrueAccord's machine learning insights to continuously improve recovery strategies and consumer engagement approaches.

FAQs