Told

What is Told?

Told is a user-friendly survey platform that enables businesses to collect actionable feedback directly within their product or service. It specializes in popup surveys that help recruit engaged users, understand customer perceptions on offers and pricing, and identify reasons behind user churn. Told supports key satisfaction indicators like Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), offering a seamless way to gather insights that drive product and customer experience improvements.

Key Features

• In-Product Popup Surveys

  Deploy contextual surveys directly within your app or website to capture timely and relevant user feedback.

• Smart Triggering

  Ask the right questions at the optimal moment to maximize response rates and data quality.

• Multilingual Support

  Surveys can be translated into multiple languages automatically, broadening reach and inclusivity.

• Real-Time Reporting

  Access detailed, mobile-friendly reports instantly to analyze feedback and make informed decisions quickly.

• Easy Integration

  Plug & play SDKs compatible with iOS and Android, plus seamless embedding into existing tool stacks.

• GDPR & SOC2 Compliance

  Ensures data privacy and security with explicit user consent and secure European data hosting.

Use Cases

• User Experience Research : Recruit passionate users and gather contextual feedback to refine product design and functionality.
• Pricing and Offer Validation : Collect direct user opinions to evaluate how your pricing and offers are perceived in the market.
• Churn Analysis : Identify why customers abandon carts or cancel services by embedding surveys in exit points.
• Customer Satisfaction Tracking : Monitor key metrics like NPS and CSAT to continuously improve customer loyalty and experience.
• Marketing Optimization : Use real-time insights to fine-tune messaging, reduce friction, and enhance conversion rates.

FAQs