Delighted

What is Delighted?

Delighted is a customer experience management platform designed to help businesses quickly gather and analyze customer feedback through customizable surveys. It supports multiple survey types including NPS, CSAT, CES, 5-star, Smileys, and Thumbs, enabling companies to measure customer satisfaction, effort, and loyalty effectively. With a user-friendly interface, Delighted allows rapid survey creation, automated distribution via email, web, in-app, and kiosks, and real-time reporting. Its extensive third-party integrations and API access facilitate embedding feedback into existing workflows, empowering teams to act on insights and improve customer experience continuously.

Key Features

• Fast and Intuitive Survey Creation

  Create and launch customizable surveys in minutes with an easy-to-use interface and pre-built popular questions for immediate deployment.

• Multiple Survey Types

  Supports Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), 5-star ratings, Smileys, and Thumbs surveys for versatile feedback collection.

• Robust Reporting and Analytics

  Visualize customer sentiment trends, segment feedback, and analyze correlations directly within the platform through intuitive dashboards and tagging.

• Extensive Integrations and API

  Seamlessly connect with over 30 popular tools like Salesforce, Zendesk, Slack, Shopify, HubSpot, and leverage Zapier for broader automation.

• Multi-Channel Feedback Collection

  Distribute surveys via email, web widgets, in-app prompts, kiosks, and embedded links to reach customers wherever they are.

• Mobile Access and Management

  Access real-time feedback and manage surveys on the go with the Delighted iOS app, ensuring continuous monitoring of customer sentiment.

Use Cases

• Customer Experience Improvement : Track and enhance customer satisfaction and loyalty by collecting actionable feedback after interactions and throughout the customer journey.
• Support Team Performance Monitoring : Measure customer effort and satisfaction post-support interactions to identify coaching opportunities and improve service quality.
• Product and Market Research : Gather insights on product features, market preferences, and customer demographics using flexible survey question types and logic.
• Automated Feedback Workflows : Integrate feedback data into CRM and helpdesk systems to automate alerts, follow-ups, and closed-loop customer engagement.
• Cross-Functional Collaboration : Share survey results easily across teams with built-in commenting and reporting tools to align on customer insights and action plans.

FAQs