Delighted
Turnkey customer experience platform enabling fast, automated feedback collection and actionable insights with seamless integrations.
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Product Overview
What is Delighted?
Delighted is a customer experience management platform designed to help businesses quickly gather and analyze customer feedback through customizable surveys. It supports multiple survey types including NPS, CSAT, CES, 5-star, Smileys, and Thumbs, enabling companies to measure customer satisfaction, effort, and loyalty effectively. With a user-friendly interface, Delighted allows rapid survey creation, automated distribution via email, web, in-app, and kiosks, and real-time reporting. Its extensive third-party integrations and API access facilitate embedding feedback into existing workflows, empowering teams to act on insights and improve customer experience continuously.
Key Features
Fast and Intuitive Survey Creation
Create and launch customizable surveys in minutes with an easy-to-use interface and pre-built popular questions for immediate deployment.
Multiple Survey Types
Supports Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), 5-star ratings, Smileys, and Thumbs surveys for versatile feedback collection.
Robust Reporting and Analytics
Visualize customer sentiment trends, segment feedback, and analyze correlations directly within the platform through intuitive dashboards and tagging.
Extensive Integrations and API
Seamlessly connect with over 30 popular tools like Salesforce, Zendesk, Slack, Shopify, HubSpot, and leverage Zapier for broader automation.
Multi-Channel Feedback Collection
Distribute surveys via email, web widgets, in-app prompts, kiosks, and embedded links to reach customers wherever they are.
Mobile Access and Management
Access real-time feedback and manage surveys on the go with the Delighted iOS app, ensuring continuous monitoring of customer sentiment.
Use Cases
- Customer Experience Improvement : Track and enhance customer satisfaction and loyalty by collecting actionable feedback after interactions and throughout the customer journey.
- Support Team Performance Monitoring : Measure customer effort and satisfaction post-support interactions to identify coaching opportunities and improve service quality.
- Product and Market Research : Gather insights on product features, market preferences, and customer demographics using flexible survey question types and logic.
- Automated Feedback Workflows : Integrate feedback data into CRM and helpdesk systems to automate alerts, follow-ups, and closed-loop customer engagement.
- Cross-Functional Collaboration : Share survey results easily across teams with built-in commenting and reporting tools to align on customer insights and action plans.
FAQs
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