Spoki.it

What is Spoki.it?

Spoki.it is an innovative platform that leverages the official WhatsApp Business API to enable businesses to automate and optimize their customer communication. It offers tools for personalized messaging, automated flows, product catalogs, and AI-driven chatbots, allowing companies to enhance engagement, increase sales, and improve customer support. The platform seamlessly integrates with over 4,000 tools including e-commerce, CRM, and marketing systems, providing a versatile ecosystem for digital growth.

Key Features

• Automated Customer Engagement

  Create personalized, automated message flows and campaigns to nurture leads and retain customers efficiently.

• Product Catalog & Payments

  Showcase products directly in chat with Meta's catalog integration, enabling instant purchases via secure payment links.

• AI-Powered Chatbots

  Deploy AI chatbots for 24/7 customer support, FAQs, and automated responses tailored to your business needs.

• Advanced Segmentation & Targeting

  Utilize detailed database segmentation and dynamic filters to target specific customer groups for marketing and support.

• Multi-Platform Integration

  Connect with CRM, e-commerce, and marketing tools like Shopify, Google, Facebook, and more for a unified workflow.

• Real-Time Analytics & Reports

  Monitor campaign performance, message engagement, and sales metrics to optimize strategies continuously.

Use Cases

• Customer Support Automation : Use AI chatbots to handle FAQs, support tickets, and instant responses, reducing response time and increasing satisfaction.
• Sales & E-Commerce : Show products, send payment links, and recover abandoned carts directly within WhatsApp chats to boost conversions.
• Marketing Campaigns : Automate promotional messages, segmented campaigns, and personalized offers to maximize outreach and engagement.
• Lead Generation : Engage prospects through targeted messaging, dynamic flows, and interactive catalogs to generate and nurture leads.

FAQs