Cresta

What is Cresta?

Cresta is a comprehensive solution designed to optimize contact center operations by combining human expertise with advanced conversational intelligence. It analyzes every interaction to uncover customer insights, improve agent performance, and automate workflows. The platform supports real-time coaching, quality assurance, and intelligent automation, enabling enterprises to reduce costs, increase revenue, and elevate customer experiences across voice and chat channels.

Key Features

• Real-Time Agent Assistance

  Provides agents with contextual, outcome-driven guidance during conversations to improve customer interactions and compliance.

• Conversation Intelligence

  Analyzes all conversations to extract insights, identify trends, and deliver actionable recommendations for coaching and performance management.

• Automation of After-Call Work

  Automates note-taking and summarization tasks to boost agent productivity and reduce manual workload.

• Custom AI Models

  Tailors AI solutions to the unique needs of each business, ensuring relevant and effective support across industries.

• Seamless Integration

  Easily layers onto existing contact center platforms, supporting cloud, hybrid, and on-premises environments.

Use Cases

• Customer Care Enhancement : Improves customer satisfaction by guiding agents with real-time insights and personalized coaching.
• Sales Optimization : Supports sales teams with behavioral guidance and automation to increase conversion rates and revenue.
• Compliance and Risk Management : Ensures adherence to regulatory standards through real-time monitoring and behavior tracking.
• Performance Management : Enables supervisors to efficiently coach and manage agents using AI-driven quality assurance and analytics.
• Industry-Specific Solutions : Serves diverse sectors such as finance, retail, telecommunications, and travel with tailored AI applications.

FAQs