Smith.ai

What is Smith.ai?

Smith.ai is a comprehensive customer engagement platform that provides businesses with professional virtual receptionist services backed by intelligent technology. The service combines live North America-based agents with proprietary technology to handle inbound calls, web chat, appointment scheduling, and outbound campaigns around the clock. Smith.ai serves various industries including law firms, home services, marketing agencies, and healthcare practices, helping businesses capture leads, improve customer satisfaction, and maintain professional communication without the overhead of in-house staff.

Key Features

• 24/7 Live Virtual Receptionists

  Professional North America-based agents handle calls, messages, and customer inquiries around the clock, ensuring no lead or customer interaction is missed.

• Intelligent Lead Screening

  Advanced lead qualification and intake processes that capture, screen, and route prospects based on custom criteria to identify the best-fit opportunities.

• Multi-Channel Communication

  Comprehensive communication management including phone calls, live web chat, SMS messaging, and social media interactions from a unified platform.

• Seamless Integrations

  Native connections with popular CRM systems, appointment booking software, and over 5,000 apps through Zapier integration for streamlined workflows.

• Outbound Campaign Management

  Client-controlled outbound calling capabilities allowing businesses to build, schedule, and monitor sales and follow-up campaigns executed by professional agents.

Use Cases

• Law Firm Client Management : Legal professionals can manage client communications, schedule consultations, perform conflict checks, and handle after-hours inquiries professionally.
• Small Business Growth : Startups and SMEs can maintain professional customer service and lead capture without hiring full-time reception staff, enabling focus on core business activities.
• Home Service Operations : Contractors and service providers can handle appointment scheduling, emergency calls, and customer inquiries while working in the field.
• Marketing Agency Support : Agencies can capture and qualify leads from campaigns, manage client communications, and conduct follow-up outreach to maximize conversion rates.
• Healthcare Practice Management : Medical and wellness practices can manage patient appointments, handle after-hours calls, and provide professional patient communication services.

FAQs