Kapture CRM

What is Kapture CRM?

Kapture CRM is a cloud-based, AI-native customer experience platform designed to automate and streamline sales, customer service, marketing, and collections processes. It offers tailored workflows and vertical AI solutions to provide personalized, efficient support across multiple channels. With extensive third-party integrations and a unified dashboard, Kapture empowers businesses to manage customer interactions, tickets, and leads while leveraging AI-driven insights to enhance decision-making and customer satisfaction.

Key Features

• AI-Powered Customer Support

  Utilizes AI chatbots, voice bots, and smart ticket routing to deliver empathetic, context-aware, and instant support across channels.

• Unified Omnichannel Platform

  Centralizes communication from email, chat, social media, phone, and website into a single interface for seamless ticket management.

• Industry-Specific Vertical AI

  Provides tailored AI workflows and solutions customized for unique challenges in industries like retail, healthcare, travel, and FMCG.

• Advanced Analytics and Insights

  Leverages AI to analyze customer interactions, feedback, and sentiment, enabling smarter decisions and personalized experiences.

• Customizable Workflows and Integrations

  Supports extensive third-party integrations and configurable workflows to adapt to evolving business needs and scale efficiently.

• Self-Service and Knowledge Base

  Empowers customers with AI-driven self-service portals and multilingual knowledge bases to reduce support load and improve resolution speed.

Use Cases

• Customer Support Automation : Automate ticket management and customer query resolution with AI chatbots and smart routing to improve response times and reduce workload.
• Sales and Lead Management : Centralize and automate pre-sale activities, track leads, and manage sales pipelines to boost conversion rates and revenue.
• Marketing Campaign Management : Leverage customer data and AI insights to run targeted, personalized marketing campaigns and analyze their effectiveness.
• Multi-Channel Customer Engagement : Engage customers seamlessly across email, social media, chat, and phone with a unified platform for consistent communication.
• Business Analytics and Decision Making : Use AI-powered analytics to monitor performance metrics, customer sentiment, and feedback to drive continuous improvement.

FAQs