Intelli
Customer engagement platform that unifies WhatsApp, website chat, Instagram, and email into one inbox with automated support assistants.
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Product Overview
What is Intelli?
Intelli, built by Intelli Holdings Inc., helps businesses convert leads and support customers by consolidating conversations from WhatsApp, website chat, Instagram, Facebook Messenger, and email into a single shared inbox. Assistants are trained directly on a company's own documents and knowledge base, so replies stay accurate and on-brand rather than relying on generic scripted bots. Teams can go live within about 15 minutes, connecting a WhatsApp Business API number or embedding a website widget without needing developer resources, then handing off complex conversations to human agents whenever needed.
Key Features
Unified Inbox
Merges customer conversations from WhatsApp, website chat, Instagram, Messenger, and email into one dashboard so teams never juggle separate tools.
Custom-Trained Assistants
Assistants learn from uploaded PDFs, FAQs, and internal documentation, giving responses grounded in a business's own content rather than generic web knowledge.
Embeddable Website Widget
A single script tag adds a branded chat widget to any site, capturing lead details and syncing them straight to a CRM.
WhatsApp Broadcast Messaging
Sends bulk, personalized promotions and alerts through the Meta-verified WhatsApp Cloud API with tier-based compliance safeguards.
Human Handoff and Routing
Conversations can be escalated from AI to a live teammate at any point without losing prior context.
Analytics Dashboard
Tracks response times, resolution rates, and channel performance so teams can monitor and refine support operations.
Use Cases
- 24/7 Customer Support : Businesses automate round-the-clock responses to common inquiries, cutting reply times from hours to seconds.
- Lead Capture and Conversion : Website visitors chatting with the widget have their contact details saved automatically, turning casual browsers into tracked leads.
- Government and NGO Service Delivery : Public-sector organizations use Intelli to handle high volumes of citizen or beneficiary inquiries across WhatsApp and web channels.
- Marketing Broadcasts : Companies send targeted WhatsApp promotions and updates to large audiences while staying within Meta's messaging compliance rules.
- University and Enterprise Helpdesks : Institutions deploy trained assistants to answer routine student or employee questions, freeing staff for complex cases.
FAQs
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Analytics of Intelli Website
🇰🇪 KE: 66.35%
🇺🇸 US: 19.82%
🇳🇬 NG: 7.32%
🇮🇳 IN: 6.49%
Others: 0.02%