Canny

What is Canny?

Canny is a comprehensive feedback management tool designed to help businesses collect, organize, and act on customer insights efficiently. It consolidates feedback from various channels, enabling teams to prioritize features, communicate transparently via public roadmaps, and streamline product improvements. Its integrations with tools like Jira, Slack, and Intercom facilitate seamless workflow automation, making it an essential platform for product teams aiming to build customer-centric products.

Key Features

• Centralized Feedback Collection

  Aggregates customer feedback from multiple sources into a single platform, ensuring no valuable input is missed.

• Organized Feedback & Prioritization

  Categorizes and sorts feedback by type, source, and priority, with customizable voting systems to highlight the most requested features.

• Public Roadmaps & Changelog

  Shares transparent development roadmaps and detailed release notes to keep customers informed and engaged.

• Seamless Integrations

  Connects with project management, support, and communication tools like Jira, Slack, Intercom, and Zapier to automate workflows.

• AI-Powered Feedback Management

  Automates duplicate detection, summarizes lengthy feedback threads, and facilitates quick responses with smart reply features.

• User Voting & Segmentation

  Enables customers to vote on features, providing clear insights into user priorities, with segmentation options for targeted feedback analysis.

• Analytics & Reporting

  Provides detailed insights into feedback trends, helping teams make data-driven decisions for product improvements.

Use Cases

• Feature Request Management : Track, organize, and prioritize customer feature requests to inform product roadmaps.
• Product Roadmapping : Create transparent, public roadmaps to showcase ongoing development and gather community input.
• Customer Support & Engagement : Collect user feedback directly from support channels and keep customers updated on progress.
• Internal Feedback & Collaboration : Use as an internal hub for team feedback, ideas, and collaboration across departments.
• Changelog & Release Communication : Publish release notes and updates to inform users about new features and improvements.

FAQs