CallHippo

What is CallHippo?

CallHippo is a comprehensive cloud-based VoIP phone system designed to help businesses transition from traditional desk phones to modern softphone solutions in under 3 minutes. The platform serves over 5,000 companies worldwide, offering virtual phone numbers in 50+ countries, intelligent call routing, and advanced analytics. CallHippo combines traditional telephony features with modern automation tools, including virtual assistants, call monitoring, and multi-channel communication support across voice, SMS, and messaging platforms.

Key Features

• Smart Call Routing & Management

  Intelligent call distribution with skill-based routing, IVR systems, call queues, and automatic agent assignment to ensure optimal call handling and customer experience.

• Virtual Phone Numbers

  Access to local and toll-free numbers in 50+ countries with number portability, caller ID customization, and Smart DID Routing for improved international connectivity.

• Power & Predictive Dialing

  Automated dialing systems with answering machine detection, auto-rotate numbers to avoid spam marking, and sticky agent features for consistent customer relationships.

• Call Analytics & Monitoring

  Comprehensive call metrics, real-time monitoring, call recording, transcription services, and performance tracking with target vs. achievement analytics.

• Virtual Assistant Integration

  Multilingual virtual assistants for handling routine inquiries, appointment scheduling, and 24/7 customer support with human-like conversation capabilities.

Use Cases

• Remote Sales Teams : Sales organizations can manage outbound calling campaigns, track performance metrics, and maintain professional communication while working remotely.
• Customer Support Centers : Support teams can handle inbound queries efficiently with intelligent routing, call monitoring, and virtual assistant backup for routine inquiries.
• Small Business Operations : Small businesses can establish professional phone presence with custom greetings, call forwarding, and virtual numbers without traditional phone infrastructure.
• International Business : Companies expanding globally can obtain local numbers in multiple countries and route calls intelligently to improve customer connection rates.
• Mobile Service Providers : Field service businesses can maintain professional communication while on the road with cloud-based calling and call routing capabilities.

FAQs