AiSensy

What is AiSensy?

AiSensy is a WhatsApp marketing and engagement platform built on the official WhatsApp Business API. It enables businesses to automate customer communications, run targeted marketing campaigns, and provide multi-agent customer support through WhatsApp. The platform offers unlimited broadcasting capabilities, drag-and-drop chatbot builder, click-to-WhatsApp advertising, and seamless integration with e-commerce platforms like Shopify and WooCommerce. With features like real-time analytics, smart audience segmentation, and payment processing within WhatsApp, AiSensy transforms how businesses engage with customers on the world's most popular messaging platform.

Key Features

• WhatsApp Broadcasting & Automation

  Send unlimited broadcast messages to segmented audiences with automated notifications for orders, payments, and abandoned cart reminders using approved message templates.

• Drag & Drop Chatbot Builder

  Create conversational chatbot flows without coding using an intuitive visual builder with seamless human handover capabilities for complex queries.

• Multi-Agent Live Chat Support

  Enable unlimited agents to provide customer support on the same WhatsApp number with smart chat routing, tagging, and performance monitoring.

• Click-to-WhatsApp Advertising

  Run Facebook and Instagram ads that direct users to WhatsApp conversations with integrated conversion tracking and retargeting capabilities.

• E-commerce Integration

  Connect Facebook catalogs to showcase products directly in WhatsApp with in-chat purchasing, payment processing, and order management.

Use Cases

• E-commerce Customer Engagement : Online retailers can automate order confirmations, shipping updates, and abandoned cart recovery while enabling customers to browse and purchase products directly within WhatsApp.
• Lead Generation & Nurturing : Businesses can capture leads through click-to-WhatsApp ads, qualify prospects using chatbots, and nurture them with personalized message sequences.
• Customer Support Automation : Companies can provide 24/7 customer support using chatbots for common queries while seamlessly transferring complex issues to human agents.
• Marketing Campaign Management : Marketers can run targeted broadcast campaigns, track engagement metrics, and retarget users based on their interaction behavior for higher conversion rates.
• Multi-Location Business Operations : Businesses with multiple locations or teams can centralize WhatsApp communications with agent assignment, chat routing, and unified reporting.

FAQs