Responso

What is Responso?

Responso is a specialized customer service solution designed specifically for e-commerce businesses operating across multiple channels. The platform consolidates customer communications from various marketplaces including Amazon, eBay, Shopee, Etsy, and social media platforms into a single unified dashboard. With its intelligent autoresponder system and extensive automation capabilities, Responso helps e-commerce sellers maintain high response rates and improve customer satisfaction while reducing manual workload. The platform supports unlimited integrations, messages, and users, making it scalable for businesses of all sizes.

Key Features

• Multi-Channel Integration

  Connects with 20+ platforms including Amazon, eBay, Shopee, WooCommerce, Facebook, Instagram, and email accounts to centralize all customer communications in one dashboard.

• Intelligent Autoresponder

  Advanced automated response system with 20+ customizable conditions for handling vacation messages, returns, and various customer scenarios to maintain marketplace ratings.

• Comprehensive Analytics

  Built-in reporting tools providing response time metrics, agent performance tracking, message distribution analysis, and workload heatmaps for data-driven improvements.

• Team Collaboration Tools

  Multi-user support with individual mailboxes, ticket assignment, message statuses, and workflow automation to streamline team-based customer service operations.

• Live Chat Integration

  Embeddable website chat widget that integrates seamlessly with existing communication channels, allowing real-time customer support from the same unified interface.

Use Cases

• Multi-Marketplace Sellers : E-commerce businesses selling on multiple platforms can manage all customer inquiries from Amazon, eBay, Shopee, and other marketplaces through a single interface.
• Customer Service Teams : Companies with dedicated support teams can assign tickets, track performance, and collaborate efficiently while maintaining consistent response quality across channels.
• Automated Support Management : Businesses looking to maintain high marketplace ratings can use intelligent autoresponders to ensure quick responses even outside business hours.
• Growing E-commerce Operations : Scaling online retailers can streamline their customer service processes and maintain quality support as they expand to new sales channels and markets.

FAQs