
Smobi
Smobi is a messaging platform that enables e-commerce brands to deliver interactive, branded customer experiences through Rich Communication Services (RCS) and advanced analytics.
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Product Overview
What is Smobi?
Smobi empowers e-commerce businesses to engage customers with interactive messaging campaigns using RCS, offering features like high-resolution images, videos, read receipts, and interactive buttons directly in native messaging apps. The platform supports both manual and automated campaign creation, brand customization, and real-time analytics. Smobi includes an always-on conversational assistant, Mo, to guide customers and answer questions, helping brands increase conversion rates and build trust. With SMS fallback for non-RCS devices and broad carrier compatibility, Smobi ensures seamless communication and consistent customer experiences across mobile devices.
Key Features
Interactive RCS Messaging
Deliver rich, engaging messages with multimedia content, read receipts, typing indicators, and interactive buttons within the native messaging app.
Conversational Assistant (Mo)
Always-on assistant that interacts with customers in real time, answers inquiries, and guides them through the purchase journey.
Comprehensive Analytics
Access detailed reports on message delivery, engagement, and customer interactions to optimize marketing strategies and increase ROI.
Brand Customization
Customize messaging campaigns and conversational agents to align with brand guidelines, ensuring a consistent and trustworthy brand appearance.
Seamless SMS Fallback
Automatically switches to SMS when RCS is unavailable, maintaining uninterrupted communication with all customers.
Broad Carrier and Device Support
Compatible with nearly all major US carriers and supports Android devices and iPhones (iOS 18+), reaching a global audience.
Use Cases
- E-commerce Campaigns : Create and launch interactive marketing campaigns that drive higher engagement and conversion rates compared to traditional SMS.
- Customer Support : Provide instant, interactive customer support through branded messaging and conversational assistants.
- Brand Engagement : Enhance customer trust and loyalty with verified, branded communications and immersive messaging experiences.
- Performance Tracking : Monitor campaign effectiveness in real time with advanced analytics and optimize future marketing efforts.
- Automated Sales Guidance : Guide customers through the purchase process with proactive, conversational messaging that answers questions and encourages action.
FAQs
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Analytics of Smobi Website
🇺🇸 US: 99.99%
Others: 0.01%