Sendbird
A leading omnichannel communication platform offering AI-powered chat, voice, and video APIs to enhance customer engagement and support at scale.
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Product Overview
What is Sendbird?
Sendbird is a global communications platform known for its award-winning in-app chat and omnichannel messaging APIs. It empowers enterprises to transform customer engagement by integrating AI agents that automate support and sales conversations while ensuring seamless human handoff for complex issues. Supporting real-time chat, voice, and video interactions across mobile, web, SMS, email, and social channels, Sendbird enables businesses to deliver personalized, proactive, and scalable communication experiences with enterprise-grade reliability, security, and compliance.
Key Features
Omnichannel AI Agents
AI-powered agents provide instant, accurate responses across multiple channels, automate routine inquiries, and escalate complex cases to human agents with full context.
Rich Messaging API & SDK
Supports private and public group chats, multimedia messages (images, audio, video, files), message reactions, typing indicators, read receipts, and message search.
Advanced Moderation Tools
Includes profanity filtering, image auto-moderation, user blocking, muting, banning, and comprehensive moderation dashboards to maintain safe chat environments.
Robust Security & Compliance
Enterprise-grade encryption (TLS/SSL, AES256), GDPR, HIPAA, SOC 2, and ISO 27001 compliance ensure data privacy and secure communication.
Scalable Infrastructure
Global AWS-based servers with private dedicated instances and public static IPs support millions of users with 99.9% uptime and low latency.
Analytics & Integrations
Provides detailed user behavior analytics, message and channel data exports, chatbot interface, and webhook integrations for custom workflows.
Use Cases
- Customer Support Automation : Deploy AI agents to handle FAQs and routine inquiries 24/7, reducing response times and enabling human agents to focus on complex issues.
- In-App Social Engagement : Enable real-time chat, voice, and video features within apps to foster user communities and increase engagement.
- Omnichannel Customer Communication : Engage customers consistently across mobile apps, web, SMS, email, and social media with personalized, branded messaging.
- Community Moderation : Maintain safe and positive user interactions through advanced moderation tools and user management capabilities.
- Sales & Marketing Engagement : Use proactive AI-driven messaging and notifications to re-engage customers and drive conversions.
FAQs
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