Front

What is Front?

Front is a modern customer service platform designed to streamline team collaboration and deliver personalized customer experiences across multiple channels. It centralizes communication from email, SMS, WhatsApp, live chat, and voice into a single inbox, enabling teams to manage high volumes of messages with speed and accuracy. Powered by AI, Front enhances workflows with smart routing, sentiment detection, real-time assistance, and automation, helping teams resolve tickets faster while maintaining a human touch. The platform integrates seamlessly with over 100 tools and offers robust analytics to optimize customer satisfaction and team performance.

Key Features

• Unified Omnichannel Inbox

  Centralizes emails, SMS, WhatsApp, live chat, and voice messages into one shared inbox for streamlined communication.

• AI-Powered Assistance

  Includes AI Compose, AI Summarize, AI Answers for chat, and AI-driven routing to boost agent efficiency and response quality.

• Collaborative Team Workspace

  Enables real-time collaboration with shared inboxes, internal comments, collision detection, and clear ownership of conversations.

• Workflow Automation

  Automates message routing, tagging, escalations, and approvals to codify best practices and reduce manual tasks.

• Integrated Knowledge Base

  Allows quick access to help articles within the inbox to accelerate responses and improve accuracy.

• Advanced Analytics and Insights

  Provides metrics on team performance, customer satisfaction (CSAT, NPS), workload trends, and SLA adherence for data-driven decisions.

Use Cases

• Customer Support : Manage and resolve customer inquiries across multiple channels efficiently while providing personalized service.
• Team Collaboration : Coordinate cross-functional teams seamlessly with shared inboxes, internal discussions, and real-time updates.
• Help Desk Management : Customize workflows and routing to match team structures and escalate issues to the right experts quickly.
• Knowledge Management : Leverage integrated knowledge bases to provide fast, consistent answers and reduce repetitive queries.
• Customer Experience Analytics : Track and improve customer satisfaction and team efficiency with detailed analytics and reporting.

FAQs