Front
AI-powered customer service platform unifying communication channels and teams for exceptional, efficient support.
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Product Overview
What is Front?
Front is a modern customer service platform designed to streamline team collaboration and deliver personalized customer experiences across multiple channels. It centralizes communication from email, SMS, WhatsApp, live chat, and voice into a single inbox, enabling teams to manage high volumes of messages with speed and accuracy. Powered by AI, Front enhances workflows with smart routing, sentiment detection, real-time assistance, and automation, helping teams resolve tickets faster while maintaining a human touch. The platform integrates seamlessly with over 100 tools and offers robust analytics to optimize customer satisfaction and team performance.
Key Features
Unified Omnichannel Inbox
Centralizes emails, SMS, WhatsApp, live chat, and voice messages into one shared inbox for streamlined communication.
AI-Powered Assistance
Includes AI Compose, AI Summarize, AI Answers for chat, and AI-driven routing to boost agent efficiency and response quality.
Collaborative Team Workspace
Enables real-time collaboration with shared inboxes, internal comments, collision detection, and clear ownership of conversations.
Workflow Automation
Automates message routing, tagging, escalations, and approvals to codify best practices and reduce manual tasks.
Integrated Knowledge Base
Allows quick access to help articles within the inbox to accelerate responses and improve accuracy.
Advanced Analytics and Insights
Provides metrics on team performance, customer satisfaction (CSAT, NPS), workload trends, and SLA adherence for data-driven decisions.
Use Cases
- Customer Support : Manage and resolve customer inquiries across multiple channels efficiently while providing personalized service.
- Team Collaboration : Coordinate cross-functional teams seamlessly with shared inboxes, internal discussions, and real-time updates.
- Help Desk Management : Customize workflows and routing to match team structures and escalate issues to the right experts quickly.
- Knowledge Management : Leverage integrated knowledge bases to provide fast, consistent answers and reduce repetitive queries.
- Customer Experience Analytics : Track and improve customer satisfaction and team efficiency with detailed analytics and reporting.
FAQs
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Analytics of Front Website
šŗšø US: 34.25%
š¬š§ GB: 12.16%
š®š³ IN: 6.05%
š«š· FR: 3.4%
šæš¦ ZA: 2.54%
Others: 41.6%