Atlas.so

What is Atlas.so?

Atlas.so is a modern customer support tool designed to help startups and fast-growing companies deliver exceptional support experiences. The platform centralizes all customer interactions across channels like Slack, WhatsApp, in-app chat, SMS, and email, enabling teams to view a complete, chronological timeline of each customer's journey. With intuitive ticket creation, advanced automation, and deep integrations, Atlas.so simplifies support workflows, empowers agents, and ensures no customer request is overlooked.

Key Features

• Unified Customer Timeline

  View every customer interaction in a single, chronological timeline for full context and faster resolution.

• Omnichannel Communication

  Manage support conversations seamlessly across Slack, WhatsApp, SMS, in-app chat, email, and Discord from one platform.

• Effortless Ticket Management

  Create, assign, and update tickets directly within Slack or other channels, with real-time notifications and easy status tracking.

• Advanced Automation

  Automate repetitive support tasks and workflows, reducing manual effort and improving response times.

• Customizable Documentation

  Build and manage help center content tailored to your customers’ needs for self-service support.

• Comprehensive Reporting

  Access detailed analytics and reporting to monitor team performance and support trends.

Use Cases

• Startup Customer Support : Early-stage companies can deliver high-touch support without scaling headcount by centralizing all channels and automating workflows.
• Multi-Channel Ticket Management : Support teams handle tickets from Slack, WhatsApp, email, and more in a single, unified workspace.
• Customer Journey Analysis : Gain a complete view of each customer’s support history to personalize responses and improve satisfaction.
• Team Collaboration : Empower agents to collaborate on complex issues, assign tickets, and share updates in real time.
• Proactive Customer Communication : Send targeted announcements or updates to specific customer groups with the built-in broadcast tool.

FAQs