Level AI

What is Level AI?

Level AI provides an end-to-end solution for contact centers, enabling organizations to automatically analyze, categorize, and extract insights from 100% of customer interactions across voice, chat, and email. The platform leverages advanced semantic understanding and real-time guidance to streamline quality assurance, automate agent workflows, and surface critical business trends. With robust analytics, customizable reporting, and enterprise-grade security, Level AI empowers teams to enhance customer experience, improve agent performance, and drive operational efficiency.

Key Features

• Omnichannel Conversation Intelligence

  Analyzes and extracts insights from voice, chat, and email interactions, providing a unified view of customer experience and agent performance.

• Automated Quality Assurance

  Automatically evaluates and scores 100% of customer conversations, generating comprehensive reports and identifying coaching opportunities.

• Real-Time Agent Assist

  Delivers contextual suggestions, knowledge base answers, and next-best actions to agents during live interactions, reducing handle time and improving accuracy.

• Custom Analytics & Reporting

  Offers customizable dashboards and reports, enabling teams to track key metrics, uncover trends, and share insights across business units.

• Security & Compliance

  Ensures data privacy with automatic redaction of sensitive information, encryption, and compliance with standards such as GDPR, HIPAA, and PCI.

Use Cases

• Contact Center Quality Monitoring : Continuously assess and improve agent performance by automatically scoring and reviewing all customer interactions.
• Customer Experience Insights : Identify trends, pain points, and sentiment in customer conversations to drive improvements in products and services.
• Agent Workflow Automation : Reduce manual tasks for agents by automating call dispositioning, surfacing relevant information, and providing real-time guidance.
• Business Intelligence for Operations : Leverage unified analytics to inform business decisions, optimize processes, and support compliance initiatives.
• Onboarding and Training Support : Accelerate new agent ramp-up with contextual knowledge delivery and at-a-glance summaries during live calls.

FAQs