JustCall

What is JustCall?

JustCall is a comprehensive platform designed to streamline business communication through a cloud-based phone system integrated with AI-driven features. It enables teams to make and receive calls, send SMS, and manage customer interactions across multiple channels from anywhere. The platform offers advanced call management, real-time analytics, AI agent assistance, and extensive CRM integrations, empowering businesses to improve productivity, customer satisfaction, and sales performance.

Key Features

• Unified Multi-Channel Communication

  Supports voice calls, SMS, MMS, WhatsApp, and integrations with popular CRMs, enabling seamless multi-channel customer engagement.

• AI-Powered Call Analytics & Agent Assistance

  Provides real-time sentiment analysis, call transcription, agent coaching, and cueing to optimize call quality and agent performance.

• Advanced Call Management

  Includes features like call routing, IVR, call recording, call forwarding, and conference calls to enhance operational efficiency.

• Global Number Coverage & Porting

  Offers local phone numbers in over 70 countries, with easy number porting and custom number options to establish a local presence.

• Automation & Workflow Integration

  Automates workflows such as follow-ups, callback scheduling, and lead nurturing, integrated with 100+ business tools for streamlined operations.

• Remote & Team Collaboration

  Supports remote teams with desktop and mobile apps, shared inboxes, team chat, and real-time activity monitoring.

Use Cases

• Customer Support & Service : Automate support inquiries, monitor call quality, and provide 24/7 assistance with AI-driven chat and voice solutions.
• Sales & Lead Generation : Enhance outbound calling, automate follow-ups, and analyze conversations to improve conversion rates and sales performance.
• Remote Team Collaboration : Enable distributed teams to communicate effectively through integrated calling, messaging, and CRM workflows.
• Multi-Channel Campaigns : Run targeted SMS, MMS, and WhatsApp campaigns with automation, analytics, and personalized messaging.
• Analytics & Performance Monitoring : Track agent performance, call metrics, and customer sentiment to optimize team productivity and customer experience.

FAQs