Grain

What is Grain?

Grain is a comprehensive meeting recording and note-taking platform designed specifically for customer-facing teams. The platform automatically captures, transcribes, and analyzes video meetings to generate detailed summaries, identify action items, and extract valuable insights from customer conversations. With native integrations to popular CRM systems like HubSpot and Salesforce, Grain eliminates manual data entry while ensuring that critical customer information flows seamlessly into existing workflows. The platform serves sales, customer success, and product teams by providing tools to share key meeting moments, coach team members, and build a searchable repository of customer knowledge.

Key Features

• Automated Meeting Recording & Transcription

  Captures video meetings with precise transcriptions and generates comprehensive meeting summaries without requiring manual note-taking during calls.

• Smart Highlight Creation

  One-click highlight generation from meeting summaries and automatic title suggestions for key conversation moments, enabling rapid insight sharing.

• Native CRM Integration

  Seamless synchronization with HubSpot, Salesforce, and other CRM platforms to automatically update contact records, deals, and meeting notes.

• Team Collaboration Tools

  Video clip sharing, playlist creation, and team stories to distribute customer insights across departments and stakeholders.

• Conversation Intelligence

  Tracks key phrases, identifies trends across team calls, and provides coaching insights to improve sales performance and customer interactions.

Use Cases

• Sales Team Performance : Record sales calls, demos, and pitches to coach team members, share customer feedback with product teams, and create onboarding materials.
• Customer Success Management : Document onboarding sessions and support calls to facilitate account transitions and provide personalized follow-up support.
• Product Development Research : Capture user interviews and feedback sessions to build customer insight repositories and inform product roadmap decisions.
• Knowledge Management : Create searchable libraries of customer conversations and market intelligence accessible to all team members.
• Deal Progression : Share key customer moments with prospects to reinforce discussions and accelerate sales cycles through targeted follow-up.

FAQs