FeedbackStream

What is FeedbackStream?

FeedbackStream is an AI-driven customer interview solution designed to automate and scale in-depth, personalized interviews. It bridges the gap between impersonal surveys and time-consuming one-on-one interviews by deploying customizable AI agents that conduct natural, conversational interviews. Businesses can easily create tailored interview flows, distribute them via web links, email, or SMS, and gather candid customer feedback at scale. The platform instantly converts responses into actionable insights with summaries and transcripts, accelerating decision-making and product improvements. FeedbackStream is accessible via any web browser and offers flexible pricing plans, including a free tier, making it suitable for startups to enterprises.

Key Features

• AI-Powered Customer Interviews

  Automated AI agents conduct natural, human-like interviews that capture detailed and honest customer feedback beyond traditional surveys.

• Customizable Interview Flows

  Users can build unlimited AI interview agents tailored to specific customer segments, scenarios, or goals without coding.

• Scalable and Time-Efficient

  Engage hundreds of customers simultaneously, saving time compared to scheduling individual interviews.

• Instant Insights and Transcripts

  Responses are immediately processed into clear summaries and full transcripts, enabling quick analysis and action.

• Flexible Distribution

  Interviews can be shared via website links, email, or SMS, allowing customers to participate at their convenience.

• Credit-Based Pricing Model

  Users purchase credits to conduct interviews, with scalable plans that fit different business sizes and budgets.

Use Cases

• User Onboarding Feedback : Understand why new users join and what they expect to gain, helping optimize onboarding experiences.
• Re-engagement of Inactive Users : Interview dormant customers to uncover reasons for inactivity and identify opportunities to re-engage them.
• Product Improvement Insights : Gather candid, qualitative feedback to inform product development and prioritize feature enhancements.
• Customer Experience Research : Collect detailed customer opinions and emotions to improve service quality and satisfaction.
• Market Validation : Conduct interviews at scale to validate new concepts, pricing, or messaging before launch.

FAQs