Listen Labs

What is Listen Labs?

Listen Labs transforms traditional qualitative research by automating customer interviews with AI. It manages the entire process from participant recruitment and personalized AI-moderated interviews to in-depth analysis and detailed reporting, empowering research and product teams to understand customer needs within hours instead of weeks.

Key Features

• AI-Moderated Interviews

  Conduct personalized, scalable interviews where the AI adapts questions based on participant responses to uncover deeper insights.

• Automated Analysis and Reporting

  Instant generation of key takeaways, customer personas, thematic insights, and comprehensive reports that simplify decision-making.

• Extensive Participant Recruitment

  Access millions of pre-qualified respondents globally or integrate your own participant pools to cover diverse market segments.

• Multi-Format & Multi-Language Feedback

  Collect and analyze responses in video, audio, or text formats across over 50 languages with automatic translation support.

• Rapid End-to-End Research

  From designing studies to delivering results, the entire research process is streamlined, enabling insights in hours rather than weeks.

Use Cases

• Product Concept Testing : Quickly validate new product ideas and features through in-depth customer interviews and feedback.
• Churn Analysis : Automatically interview churned users to identify reasons and opportunities for retention improvement.
• Creative & Ad Testing : Measure emotional and behavioral responses to advertising content and messaging to optimize campaigns.
• Usability Testing : Evaluate new designs and prototypes to ensure user-friendliness and effectiveness before launch.
• Market Segmentation : Discover distinct customer groups and their unique needs, informing targeted marketing and product strategies.
• Brand Perception Analysis : Gain deep understanding of customer views on brand value and positioning through qualitative conversations.

FAQs