eesel AI

What is eesel AI?

eesel AI is a versatile AI platform designed to enhance knowledge management and customer support by connecting seamlessly with existing company knowledge bases such as Google Docs, Confluence, Notion, SharePoint, and helpdesk systems like Zendesk, Freshdesk, and Gorgias. It creates custom AI assistants that provide instant, accurate answers based solely on the company’s own data, eliminating hallucinations and ensuring data privacy through end-to-end encryption. eesel AI supports multilingual interactions and offers quick deployment with flexible pricing, enabling businesses to automate tier-1 support, draft replies, and escalate complex issues to human agents when needed. Its integration capabilities and customizable AI tone make it a powerful tool for improving efficiency, reducing support costs, and boosting productivity across sales and support teams.

Key Features

• Comprehensive Knowledge Integration

  Connects to diverse company data sources including Google Docs, Confluence, Notion, SharePoint, help center articles, past support tickets, and macros to train AI on relevant knowledge.

• Instant AI-Powered Answers

  Delivers fast, accurate responses to queries by leveraging company-specific knowledge, reducing search time and improving customer and employee experience.

• Seamless Helpdesk Automation

  Automates tier-1 ticket handling with AI-generated draft replies and smart escalation to human agents, enhancing support team productivity and resolution rates.

• Easy Setup and Customization

  Enables deployment within minutes, with customizable AI tone, multi-bot support, and flexible training options tailored to business needs.

• Secure and Private

  Ensures data privacy with end-to-end encryption, no training of AI on customer data by third parties, and compliance with GDPR, CCPA, and EU data residency requirements.

• Multilingual Support and Global Reach

  Supports over 80 languages out of the box, making it suitable for global teams and customers.

Use Cases

• Customer Support Automation : Automate responses to common customer inquiries, reduce ticket volumes, and improve first-contact resolution with AI-powered helpdesk assistants.
• Internal Knowledge Management : Provide employees instant access to company knowledge across multiple platforms to enhance productivity and decision-making.
• Sales Enablement : Create AI assistants that answer product-specific questions instantly, helping sales teams close deals faster and handle RFPs efficiently.
• Multilingual Customer Service : Support customers worldwide with AI that understands and responds accurately in multiple languages.
• Seamless Integration with Existing Tools : Integrate with Zendesk, Freshdesk, Gorgias, Shopify, and other platforms to complement and enhance current workflows without disruption.

FAQs