Cycle

What is Cycle?

Cycle is a feedback management platform designed to help product teams quickly capture customer feedback from multiple sources, automatically extract insights, and align them with product roadmaps. It offers real-time collaboration features and seamless integration with tools like Slack and Linear, enabling teams to close the feedback loop by communicating updates and releases back to customers. Cycle automates the feedback processing workflow, reducing manual effort and improving product decision-making.

Key Features

• Multi-Source Feedback Capture

  Connects with Slack, Intercom, HubSpot, email, and more to gather feedback with full context from various channels.

• Automated Insight Extraction

  Automatically processes and categorizes feedback using tailored AI models, suggesting relevant quotes and linking them to product features.

• Real-Time Collaboration

  Supports collaborative editing, commenting, and @mentioning within native docs to keep teams aligned on feedback and product plans.

• Integrated Roadmap and Issue Tracking

  Syncs with project management tools like Linear to create and update issues directly from feedback, ensuring smooth product discovery and delivery workflows.

• Customer Communication and Release Management

  Enables teams to write and publish release notes, share product updates, and personalize status notifications to keep customers informed.

• Customizable AI Autopilot

  Allows configuration of AI feedback processing per source with options for automatic validation and manual review to maintain control over data.

Use Cases

• Product Feedback Management : Collect and centralize customer feedback from multiple channels to understand user needs and pain points.
• Insight Extraction and Prioritization : Automatically analyze feedback to identify common themes and prioritize feature requests or bug fixes.
• Cross-Functional Collaboration : Facilitate communication between product, support, and engineering teams through shared documents and integrated workflows.
• Customer Engagement : Close the feedback loop by sharing product updates and release notes directly with customers, enhancing transparency and trust.
• Product Roadmap Alignment : Link feedback insights directly to roadmap items and track progress through integration with issue tracking systems.

FAQs