Beside
Business management platform combining phone service, customer follow-up, scheduling, and marketing for local businesses.
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Product Overview
What is Beside?
Beside helps local businesses manage customer acquisition, communication, and retention. Its available Beside Phone app combines a business number, AI receptionist, calls, texts, and conversation summaries. The broader platform, currently offered through a waitlist, extends this foundation with lead follow-up, CRM, website management, advertising, scheduling, and reputation tools.
Key Features
Business Phone and Receptionist
Manage calls and texts through a dedicated business number, with an AI receptionist that captures caller details and helps book appointments.
Conversation Records
Review call summaries, transcripts, and daily recaps to recover customer details and keep conversations organized.
Lead Follow-Up and CRM
The broader platform combines text and email follow-ups with customer records covering contacts, conversations, and jobs.
Scheduling and Reminders
The broader platform supports availability-based booking, shareable scheduling links, and automatic appointment reminders.
Marketing and Customer Retention
The broader platform includes website management, Google Ads, review requests and replies, and campaigns to reconnect with past customers.
Approval-Based Automation
Review proposed messages and campaigns before execution, with configurable autonomy for recurring work.
Use Cases
- Home Service Call Handling : Plumbers, electricians, and contractors can capture inquiries and booking requests while working on customer jobs.
- Salon Appointment Management : Salons and barbers can handle calls during appointments and use the broader platform for reminders and repeat-visit outreach.
- Real Estate Lead Capture : Agents can collect caller details during showings and preserve conversation context for subsequent follow-ups.
- Professional Service Intake : Legal, accounting, and insurance businesses can screen inquiries and retain client details without interrupting meetings.
- Automotive Customer Follow-Up : Dealerships and repair businesses can capture customer inquiries and use the broader platform to maintain follow-up communication.
FAQs
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