Atera
All-in-one IT management platform for MSPs and IT teams, combining RMM, helpdesk, ticketing, patch management, and autonomous AI agents in a single per-technician subscription.
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Product Overview
What is Atera?
Atera is a cloud-based IT management platform built for Managed Service Providers (MSPs) and internal IT departments. It unifies Remote Monitoring and Management (RMM), helpdesk, ticketing, and automation under one roof, with a per-technician pricing model that covers unlimited endpoints. At the core of Atera's platform are two AI agents: IT Autopilot, which autonomously resolves Tier-1 support issues without human intervention, and AI Copilot, which assists technicians with real-time diagnostics, script generation, and smart recommendations. Trusted by over 13,000 customers across 120+ countries, Atera is designed to cut routine IT workloads by up to 40% while improving service quality and SLA performance.
Key Features
IT Autopilot
A fully autonomous AI agent that resolves Tier-1 tickets—password resets, reboots, and routine requests—without technician involvement. Delivers response times as low as 0.1 seconds and handles up to 40% of overall IT workloads around the clock.
AI Copilot
An intelligent assistant for IT technicians that provides real-time device diagnostics, auto-generates scripts, summarizes complex tickets, and suggests context-aware solutions—saving each technician 11–13 hours per week.
RMM with Unlimited Endpoints
Full remote monitoring and management of an unlimited number of devices under a fixed per-technician cost, giving complete visibility and control across the entire IT environment regardless of scale.
Helpdesk & Ticketing
Integrated helpdesk system with streamlined ticket management, AI-assisted triage and summaries, and remote access via AnyDesk, Splashtop, TeamViewer, or ScreenConnect.
Patch Management & Security
Automated patch deployment across Windows, Mac, and Linux devices, paired with real-time network security scanning to keep infrastructure protected and compliant.
Integrations & Marketplace
Seamless integrations with tools like Slack, Microsoft Teams, and email, plus a curated software marketplace for one-click add-ons that extend platform capabilities without extra complexity.
Use Cases
- MSP Service Delivery : Managed service providers can manage multiple clients' IT environments from a single pane of glass—handling tickets, monitoring, billing, and automation without juggling disconnected tools.
- Tier-1 Support Automation : IT teams can offload high-frequency, low-complexity requests such as password resets and system reboots entirely to Autopilot, freeing technicians for higher-value work.
- Internal IT Department Management : Corporate IT teams can centralize device oversight, automate patch cycles, and deliver faster employee support with AI-assisted ticket handling and self-service resolution.
- Remote & Hybrid Workforce Support : With remote access integrations and 24/7 autonomous support via chat, email, and messaging platforms, Atera ensures consistent IT coverage regardless of where employees work.
- IT Infrastructure Monitoring : Proactively monitor unlimited endpoints for performance issues, security vulnerabilities, and compliance gaps—catching problems before they escalate into downtime.
FAQs
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