Atera

What is Atera?

Atera is a cloud-based IT management platform built for Managed Service Providers (MSPs) and internal IT departments. It unifies Remote Monitoring and Management (RMM), helpdesk, ticketing, and automation under one roof, with a per-technician pricing model that covers unlimited endpoints. At the core of Atera's platform are two AI agents: IT Autopilot, which autonomously resolves Tier-1 support issues without human intervention, and AI Copilot, which assists technicians with real-time diagnostics, script generation, and smart recommendations. Trusted by over 13,000 customers across 120+ countries, Atera is designed to cut routine IT workloads by up to 40% while improving service quality and SLA performance.

Key Features

• IT Autopilot

  A fully autonomous AI agent that resolves Tier-1 tickets—password resets, reboots, and routine requests—without technician involvement. Delivers response times as low as 0.1 seconds and handles up to 40% of overall IT workloads around the clock.

• AI Copilot

  An intelligent assistant for IT technicians that provides real-time device diagnostics, auto-generates scripts, summarizes complex tickets, and suggests context-aware solutions—saving each technician 11–13 hours per week.

• RMM with Unlimited Endpoints

  Full remote monitoring and management of an unlimited number of devices under a fixed per-technician cost, giving complete visibility and control across the entire IT environment regardless of scale.

• Helpdesk & Ticketing

  Integrated helpdesk system with streamlined ticket management, AI-assisted triage and summaries, and remote access via AnyDesk, Splashtop, TeamViewer, or ScreenConnect.

• Patch Management & Security

  Automated patch deployment across Windows, Mac, and Linux devices, paired with real-time network security scanning to keep infrastructure protected and compliant.

• Integrations & Marketplace

  Seamless integrations with tools like Slack, Microsoft Teams, and email, plus a curated software marketplace for one-click add-ons that extend platform capabilities without extra complexity.

Use Cases

• MSP Service Delivery : Managed service providers can manage multiple clients' IT environments from a single pane of glass—handling tickets, monitoring, billing, and automation without juggling disconnected tools.
• Tier-1 Support Automation : IT teams can offload high-frequency, low-complexity requests such as password resets and system reboots entirely to Autopilot, freeing technicians for higher-value work.
• Internal IT Department Management : Corporate IT teams can centralize device oversight, automate patch cycles, and deliver faster employee support with AI-assisted ticket handling and self-service resolution.
• Remote & Hybrid Workforce Support : With remote access integrations and 24/7 autonomous support via chat, email, and messaging platforms, Atera ensures consistent IT coverage regardless of where employees work.
• IT Infrastructure Monitoring : Proactively monitor unlimited endpoints for performance issues, security vulnerabilities, and compliance gaps—catching problems before they escalate into downtime.

FAQs