Answerly

What is Answerly?

Answerly is a comprehensive AI chatbot solution designed to deliver 24/7 customer support by understanding your business through multiple data sources such as websites, documents, PDFs, and videos. It enables businesses to create a highly customizable AI agent that can engage users with human-like responses, guide them through forms, and even embed calendars for scheduling. The platform supports easy integration and continuous learning, allowing updates with new information and visual aids to keep the chatbot’s knowledge current. Its customizable interface and personality settings help align the chatbot with brand identity, enhancing user experience and boosting customer satisfaction.

Key Features

• Multi-Source Training

  Train the AI chatbot using diverse data inputs including websites, Google Docs, PDFs, CSVs, and even YouTube videos to ensure comprehensive knowledge coverage.

• Customizable Chatbot Interface

  Adjust the chatbot’s appearance, placement, colors, and personality to match your brand and website design for a seamless user experience.

• Interactive User Guidance

  The AI agent can guide users through customized forms, ask relevant questions, and embed functional elements like calendars for easy meeting bookings.

• Knowledge Gap Detection

  Automatically identifies unanswered customer questions and allows quick updates with short answers directly from the dashboard to improve chatbot accuracy.

• Collaboration and Management

  Create teams to collectively manage and improve the chatbot’s performance, with options for sharing via direct links or QR codes and domain personalization.

• Integration and Extensibility

  Supports embedding multiple chatbot widgets on websites, webhooks for custom actions, and an SDK for advanced customization and integration.

Use Cases

• Customer Support Automation : Provide instant, accurate responses to customer inquiries 24/7, reducing the workload on human agents and improving response times.
• Knowledge Base Enhancement : Enable customers to search and discover answers from your knowledge base and documents through an intuitive chatbot interface.
• Lead Capture and Scheduling : Use interactive forms and embedded calendars within the chatbot to collect customer information and schedule meetings effortlessly.
• Internal Team Collaboration : Train and manage the chatbot collaboratively within teams to keep the AI updated and aligned with evolving business needs.
• Brand Engagement : Customize chatbot personality and look to maintain consistent brand voice and improve customer interaction quality.

FAQs