Dovetail

What is Dovetail?

Dovetail is a comprehensive customer insights platform that helps organizations centralize, analyze, and share customer data. The platform uses AI to automate data aggregation from various sources including interviews, support tickets, and feedback, making it searchable and actionable. With features like automatic transcription, summarization, and pattern recognition, Dovetail enables teams to uncover insights faster and drive customer-centric decisions. The platform serves as a single source of truth for customer knowledge, helping research, design, and product teams collaborate effectively while maintaining data security and compliance.

Key Features

• Magic AI Features

  Suite of AI-powered tools including Magic Transcribe for 40+ languages, Magic Summarize for instant document summaries, Magic Highlight for key moment identification, and Magic Redact for automatic sensitive data protection.

• Projects & Channels

  Projects for organizing research data and Channels for automatically classifying customer feedback from support tickets, NPS scores, and reviews to identify trends without manual analysis.

• Advanced Search Capabilities

  Semantic search functionality allowing users to ask natural language questions about their customer data and receive AI-generated summaries that pull insights from across the platform.

• Collaborative Analysis Tools

  Canvas view for collaborative synthesis, automatic clustering of similar feedback, and shareable reports featuring video highlights to bring customer voices directly to stakeholders.

• Enterprise-Grade Security

  Robust security features including SSO integration, strong password management, data encryption, and automatic redaction of sensitive information to ensure compliance with data protection requirements.

Use Cases

• User Research Analysis : Researchers can automatically transcribe and analyze interviews, create video highlights of key moments, and collaborate with team members to identify patterns and insights.
• Customer Feedback Management : Product teams can aggregate feedback from multiple channels, automatically classify issues, and track trends over time to inform product roadmap decisions.
• Stakeholder Communication : Teams can create compelling research reports with video evidence, share insights directly with stakeholders, and build organization-wide customer empathy.
• Cross-Functional Collaboration : Organizations can break down silos by creating a centralized repository of customer insights accessible to design, product, marketing, and sales teams.
• Compliance & Data Governance : Enterprise organizations can maintain compliant data storage and processing with features like automatic redaction, access controls, and custom data retention policies.

FAQs