Adereso

What is Adereso?

Adereso is a comprehensive helpdesk solution designed to unify customer interactions across various digital channels such as WhatsApp, Facebook, Instagram, Twitter, email, and chat. It combines automated chatbot assistance with a robust ticket management system to optimize response times, improve team collaboration, and enhance customer satisfaction. The platform supports integration with popular CRM and e-commerce tools, enabling businesses to manage customer service efficiently while gaining actionable insights through real-time analytics. Its hybrid approach of AI-powered chatbots and human agents significantly boosts productivity and reduces operational costs.

Key Features

• Omnichannel Messaging

  Centralizes customer conversations from multiple social media and communication platforms into one interface.

• Automation and Chatbots

  Enables creation of multi-channel chatbots that handle FAQs, schedule appointments, and perform secure biometric recognition.

• Ticket Management System

  Organizes and tracks customer requests efficiently, allowing agents to manage multiple cases simultaneously.

• Analytics and Reporting

  Provides detailed insights into customer interactions, agent performance, and service metrics for data-driven improvements.

• Team Collaboration and Role Management

  Supports assigning roles such as executives, analysts, and administrators to streamline team workflows.

• CRM and E-commerce Integrations

  Seamlessly connects with platforms like Salesforce, HubSpot, and Shopify to enrich customer data and service quality.

Use Cases

• Customer Support Automation : Automates routine inquiries and support tasks to reduce response times and free up human agents for complex issues.
• E-commerce Customer Service : Integrates with online stores to provide real-time assistance and order management through multiple channels.
• Social Media Customer Engagement : Manages and responds to customer messages across social networks efficiently from a unified platform.
• Team Performance Optimization : Enables managers to monitor agent workloads and service quality with analytics and reporting tools.
• Multilingual Support : Supports multiple languages to serve diverse customer bases globally.

FAQs