Superunit
Deploys voice, email, and fax agents to complete direct employer verifications for lenders and background screeners in under 24 hours.
Product Overview
What is Superunit?
Superunit replaces the manual, phone-heavy work of employment and income verification with autonomous agents that contact HR and payroll departments directly. Instead of relying solely on third-party databases, its agents call, email, and fax employers, navigate phone trees, and record verbal confirmations of employment status, title, dates, and income. Every interaction is logged with recordings and transcripts, producing an FCRA-compliant audit trail. The platform serves background screening companies, mortgage lenders needing GSE-compliant VVOE, and tenant screening firms, helping them scale verification volume without expanding headcount.
Key Features
Direct Employer Outreach
AI agents call, email, and fax HR and payroll departments directly rather than depending only on third-party databases, closing gaps that instant lookups miss.
Phone Tree Navigation
Agents handle hold times, callbacks, and automated phone menus autonomously, removing the repetitive manual effort that traditionally requires dedicated staff.
Full Audit Trail
Every call is recorded, transcribed, and summarized, with completion-method tracking and actor-level logging built for regulated, compliance-sensitive workflows.
24/7 Multilingual Coverage
Outreach runs around the clock in up to 30 languages, with over 70% of cases completed and roughly half finished within 24 hours.
Hybrid Fallback Workflow
When instant data sources don't cover an employer, requests automatically route to manual-style outreach without requiring staff intervention.
ERP and Webhook Delivery
Verified data, call recordings, and transcripts are published back to a customer's existing systems via webhook or portal for seamless integration.
Use Cases
- Background Screening : Screening companies use Superunit to complete employment verifications that databases can't resolve, cutting manual outreach effort and turnaround time.
- Mortgage VVOE : Lenders get GSE-required verbal verification of employment, recorded and delivered audit-ready for Fannie Mae and Freddie Mac requirements.
- Tenant Screening : Property managers confirm an applicant's stated employer and income through direct verification rather than relying on submitted documents.
- Verification Operations Scaling : Operations teams replace dedicated verification analysts with automated pipelines, letting a mortgage lender scale loan volume without adding headcount.
FAQs
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