Spiky

What is Spiky?

Spiky is an advanced AI-driven conversation intelligence platform designed to enhance remote and hybrid team meetings, especially for revenue-focused organizations. It captures and analyzes customer interactions across sales calls, onboarding, and coaching sessions to provide real-time guidance, automated meeting summaries, and actionable feedback. By integrating with video conferencing tools, CRM systems, and calendars, Spiky enables teams to stay focused, improve communication effectiveness, and accelerate revenue growth through data-driven decision-making and personalized coaching.

Key Features

• Real-Time AI Coaching

  Provides live, AI-powered guidance during meetings to help users stay on track, follow playbooks, and respond effectively.

• Automated Transcripts & Summaries

  Generates concise, detailed meeting transcripts and summaries that highlight key points and action items for quick review.

• 360-Degree Feedback & Analytics

  Delivers context-aware feedback on individual, team, and deal performance, including vocal patterns, language use, and engagement metrics.

• CRM and Calendar Integration

  Seamlessly syncs data with CRM systems and calendar tools to streamline workflows and ensure accurate deal tracking.

• Key Moments and Sentiment Analysis

  Identifies critical meeting moments and analyzes emotional cues to deepen understanding of customer reactions and engagement.

• Scalable Team Training

  Supports asynchronous coaching and knowledge sharing to accelerate onboarding and scale best practices across teams.

Use Cases

• Sales Performance Enhancement : Sales teams use Spiky to receive real-time coaching, analyze customer interactions, and improve closing rates.
• Customer Success Optimization : Customer success teams leverage insights to better understand client needs and foster stronger relationships.
• Leadership and Coaching : Managers utilize AI-driven feedback and analytics to coach team members and track progress effectively.
• Remote and Hybrid Meeting Productivity : Distributed teams enhance focus and collaboration with automated note-taking, summaries, and action item tracking.
• Training and Onboarding : Organizations shorten ramp-up time by using data-backed coaching and sharing best practices asynchronously.

FAQs