Rootly

What is Rootly?

Rootly is a modern incident management platform built natively for Slack, designed to automate the end-to-end incident response process for fast-moving engineering and SRE teams. Leveraging deep AI integration, Rootly orchestrates the entire incident lifecycle—from alerting and on-call scheduling to real-time collaboration, workflow automation, and post-incident retrospectives. With robust integrations, customizable workflows, and AI-powered insights, Rootly reduces manual overhead, ensures consistency, and empowers teams to resolve incidents faster while improving reliability at scale.

Key Features

• AI-Powered Incident Response

  Automates incident detection, triage, and resolution with generative AI—providing proactive troubleshooting tips, real-time summaries, suggested mitigation steps, and automated documentation throughout the incident lifecycle.

• Seamless Slack Integration

  Enables teams to manage incidents entirely within Slack, including automated channel creation, role assignments, notifications, and collaboration without switching tools.

• Customizable Automated Workflows

  Allows teams to automate repetitive tasks such as creating Jira tickets, spinning up video bridges, updating status pages, and managing escalations based on flexible triggers and conditions.

• Comprehensive On-Call Management

  Consolidates on-call scheduling, escalations, and overrides across multiple clouds, with intuitive interfaces and native time zone support.

• Deep Integrations Ecosystem

  Connects with popular tools like PagerDuty, Jira, GitHub, and monitoring platforms, enabling seamless data flow and reducing context-switching during incidents.

• Automated Post-Incident Reviews

  Generates incident timelines, postmortem documents, and actionable insights using AI, streamlining learning and continuous improvement.

Use Cases

• Engineering Incident Response : Accelerate detection, triage, and resolution of production incidents with automated workflows, AI guidance, and real-time collaboration.
• On-Call Operations : Simplify on-call scheduling, escalations, and handoffs across distributed teams, ensuring rapid response to critical events.
• Automated Postmortems : Streamline retrospective analysis with AI-generated timelines, summaries, and recommended action items for continuous reliability improvement.
• Stakeholder Communication : Keep stakeholders informed with automated status updates, summaries, and public/private status pages during and after incidents.
• Compliance and Audit Readiness : Maintain detailed incident logs, audit trails, and documentation to support compliance and operational transparency.

FAQs