ResolveAI

What is ResolveAI?

ResolveAI is a sophisticated AI chatbot platform designed to automate and enhance customer support by leveraging business-specific data. It enables companies to train custom AI agents using their own documents and website content, ensuring accurate and personalized responses. The platform supports seamless integration with popular communication channels like WhatsApp, Messenger, and Slack, providing 24/7 multilingual support. ResolveAI features real-time monitoring with human handoff for complex queries, boosting support efficiency and customer satisfaction. Its user-friendly interface requires no coding, making it accessible for businesses of all sizes.

Key Features

• Autonomous Ticket Resolution

  AI agents can independently resolve up to 50% of customer support tickets, reducing workload on human agents.

• Custom Training with Business Data

  Train chatbots using company-specific documents, webpages, and data sources to deliver tailored and accurate responses.

• Multi-Channel Integration

  Connect chatbots seamlessly with platforms such as WhatsApp, Facebook Messenger, Slack, and more for broad customer reach.

• Real-Time Monitoring and Human Handoff

  Monitor conversations live and enable smooth escalation to human agents for complex or sensitive issues.

• Branding and Persona Customization

  Customize chatbot avatars, welcome messages, and personas to align with company branding and tone.

• Multilingual Support

  Provide customer support in multiple languages out of the box, breaking down language barriers.

Use Cases

• Customer Support Automation : Automate routine support inquiries to reduce response times and free up human agents for complex tasks.
• Lead Generation and Qualification : Engage website visitors with pre-sale questions, collect emails, and book meetings automatically.
• Internal Business Assistance : Deploy AI agents to assist employees with internal queries, document retrieval, and task automation.
• Multilingual Customer Engagement : Support global customers by providing instant responses in their native languages across multiple channels.
• Seamless Human-AI Collaboration : Combine AI efficiency with human empathy by allowing smooth transitions between chatbot and live agents.

FAQs