Relyable

What is Relyable?

Relyable is a specialized platform designed to accelerate the development and deployment of AI voice agents while ensuring production reliability. The platform provides automated testing capabilities that simulate realistic voice conversations, enabling development teams to identify issues before deployment. Complementing this, Relyable's live monitoring system continuously observes production voice agent interactions, delivering real-time alerts and comprehensive performance analytics. With native integrations into Vapi and Retell AI—two leading voice agent platforms—Relyable enables seamless workflow integration, allowing teams to run thousands of test conversations, analyze conversation quality, and track success metrics without manual intervention.

Key Features

• Automated Conversation Simulation

  Generate and execute hundreds of simulated voice conversations using realistic personas and edge-case scenarios. Test agents against custom success criteria before production launch to identify functional gaps and behavioral issues early.

• Real-Time Production Monitoring

  Track live voice agent calls with instant alerting and performance notifications. Automatically detects issues such as dropped calls, conversation loops, or off-script behavior without requiring manual call review.

• Persona and Scenario Builder

  Create custom personas that mirror your target audience—ranging from patient to frustrated, young to elderly—and assign them to conversation scenarios. Simulate diverse customer interactions to test agent robustness across different communication styles.

• Performance Analytics and Reporting

  Access detailed metrics on agent success rates, failure points, conversation flow quality, sentiment analysis, and custom business KPIs. Comprehensive dashboards provide actionable insights for continuous optimization.

• Native Platform Integrations

  Direct integration with Vapi and Retell AI enables one-click agent import and seamless connection of test calls and monitoring data without manual configuration or additional development work.

• No-Code Workflow Integration

  Setup via API key in minutes with live call monitoring, automated test sending, webhook management, and Slack integration for team collaboration and instant issue notifications.

Use Cases

• Pre-Launch Quality Assurance : Development teams use Relyable to run thousands of automated test conversations before deploying voice agents to production, significantly reducing the risk of critical failures and accelerating time-to-market.
• Continuous Production Monitoring : Support teams leverage real-time monitoring to detect agent failures, conversation breakdowns, and performance degradation in live calls, enabling rapid response to issues before they impact customers.
• Agent Performance Optimization : Product teams analyze conversation analytics to identify weak points in agent behavior, measure success rates across different scenarios, and iterate on prompts and logic based on data-driven insights.
• Enterprise Compliance and Quality Standards : Organizations in regulated industries (financial services, healthcare, real estate) use Relyable's comprehensive testing and monitoring to maintain compliance standards, ensure consistent call quality, and document agent performance.
• Customer Experience Improvement : Teams identify conversation friction points, track customer sentiment across calls, and measure first-contact resolution rates to continuously enhance the customer experience and reduce frustration-driven escalations.

FAQs