PromisePay

What is PromisePay?

PromisePay is a technology-driven solution designed to help government agencies, utilities, and enterprises efficiently manage payments, benefits distribution, and repayment programs. Leveraging AI and secure automation, PromisePay simplifies income verification, enables flexible payment plans, and enhances proactive outreach. The platform improves revenue collection while ensuring equitable access to essential services, reducing administrative overhead, and preventing fraud through advanced machine learning techniques.

Key Features

• Flexible, Interest-Free Payment Plans

  Offers customers affordable payment options without interest or late fees, increasing enrollment and reducing delinquencies.

• AI-Optimized Outreach and Support

  Uses AI-powered service agents to proactively engage customers, handle support tickets, and improve communication efficiency.

• Streamlined Income Verification

  Automates eligibility and income verification using expanded data sources, accelerating application processing and reducing errors.

• Comprehensive Program Management

  Provides a centralized dashboard for tracking payments, revenue projections, and program performance with audit-ready documentation.

• Robust Security and Fraud Prevention

  Employs machine learning to detect and prevent waste, fraud, and abuse, ensuring secure handling of sensitive customer data.

• Rapid Implementation

  Enables new program setup in approximately eight weeks, minimizing disruption and accelerating time-to-value.

Use Cases

• Utility Payment Recovery : Helps utilities recover overdue payments through flexible plans and proactive customer engagement, improving cash flow and reducing shutoffs.
• Government Relief Distribution : Facilitates efficient and equitable distribution of government aid and benefits with automated eligibility and streamlined application processes.
• Customer Support Automation : Reduces administrative burden by automating outreach and support services, freeing staff to focus on complex cases.
• Fraud Detection and Compliance : Ensures program integrity by preventing fraud and maintaining comprehensive audit trails for regulatory compliance.

FAQs