Newo
Voice agents that handle customer calls, book appointments, qualify leads, and update business systems around the clock.
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Product Overview
What is Newo?
Newo is a voice-first customer service platform that turns conversations into completed business tasks. Its agents answer calls, texts, and web chats using company-specific information, manage bookings in connected systems, and transfer requests to staff when needed. Businesses can create a testable agent from their website or Google Maps profile and adjust its behavior through plain-language instructions.
Key Features
24/7 Customer Coverage
Handles calls, texts, and web chats outside business hours and during busy periods, answering questions about services, pricing, and policies.
Live Scheduling and Integrations
Checks availability, books or changes appointments, and updates connected calendars, CRMs, and industry software.
Lead Qualification and Routing
Collects contact details, asks business-defined qualification questions, and transfers calls to the appropriate staff with context.
Multilingual Customer Memory
Supports over 15 languages, switches languages mid-conversation, and retains customer context across phone, text, and web chat.
Business-Based Agent Setup
Builds an initial agent from a website or Google Maps profile, with plain-language customization through Vibe Mode.
Conversation and Outcome Tracking
Provides call summaries, recordings, and outcomes alongside reporting on handled calls and completed bookings.
Use Cases
- Dental Practice Reception : Handles patient inquiries, books appointments in practice software, and captures calls when front-desk staff are unavailable.
- Restaurant Reservations : Answers menu and opening-hours questions, books tables, and manages reservation changes.
- Home Service Lead Intake : Collects service requirements and contact details, qualifies incoming leads, and books jobs in connected field service systems.
- Contact Center Overflow : Handles routine support questions and overflow calls, routing requests that require human assistance.
- Fitness and Wellness Booking : Manages class bookings, schedules appointments, and answers membership questions across calls and messaging channels.
FAQs
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